What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE I - BILINGUAL - REMOTE position at Palco?
CUSTOMER SERVICE REPRESENTATIVE I
Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers flexible working hours, a solid work / life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make long-lasting impact on the lives of people every day.
A Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self- directing Medicaid services in the home and the caregivers for those individuals. The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately address issues, provides support and information to ensure customer satisfaction. The CSR also maintains very good knowledge of company systems and sensitive information / PHI handling procedures. Responsible for handling 40 inbound and outbound calls, with the ability to determine needs and provide one call resolution. This position requires the ability to work Monday - Friday from 7 : 00 am - 6 : 30 pm CST. The CSR reports to the CS Supervisor.
We are looking for :
- Customer Strong - Make a WOW difference for our customers
- Me to We - Take accountability to trust, collaborate and partner
- Own it! See a need and act
- Be Bold : Challenge the status quo
- Listen to Advocate : What matters to you, matters to us
- Think it Through : Proactively deliver solutions focused on doing the right thing
Job Grade Characteristics
CSR I : This is the entry level grade in the Customer Support grouping. This entry-level role provides a strong foothold into our organization. Incumbents of this grade perform a range of customer support work that does not require prior experience. Generally, additional assistance is required in performing tasks. Individuals in this grade are expected to provide a basic level of support commensurate with their knowledge, skills and abilities. Assigned responsibilities and breadth of knowledge increase with experience, may be reasonable to expect promotion to next higher grade. A CSR is expected to work productively even in the absence of the Supervisor.
Essential Functions
Education and / or Experience
Any combination of education and / or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and :
Join Us
This position is remote / work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.
Company benefits designed for you :
When you join Palco, you are engaged in creating the future - both our company's, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can :
Palco, Inc. is an Equal Employment Opportunity ( EEO ) employer and does not discriminate in any employer / employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.