OHIO - DIRECTOR OF SUPPORT BROKERAGE

Ohio- Director of Support Brokerage

Palco is a visionary company pioneering an emerging health-care movement that empowers people with disabilities and those aging to live independent and quality lives. Made possible by our amazing team, Palco provides technology and financial services to aid individuals and their families to thrive in their home and communities. Partnered with government agencies and fortune 500 managed care organizations across the country, we are dedicated to creating exceptional outcomes for our clients and the millions of people that count on them. We are a highly organized company that offers a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make a long-lasting impact on the lives of people every day.

The Director of Operations will serve as a leader to the Support Broker team. The Director of Operations plays a critical role in helping us streamline daily operations to ensure efficiency. This individual should be comfortable communicating with people throughout our organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The Director of Operations will remotely manage a team of Support Brokers and will ensure contract deliverables are met.

Duties and Responsibilities

• Manage the day-to-day operations of the Support Broker program, ensuring services are delivered effectively and efficiently.
• Lead the execution of new initiatives, policies, and procedures aimed at improving client outcomes and program efficiency.
• Provide leadership, guidance, and support to the Support Broker team, fostering a positive and productive work environment
• Set clear performance expectations and conduct regular performance evaluations for team members.
• Develop and implement program-wide quality control measures.
• Assist with gathering and reviewing data for required monthly and quarterly reports.
• Follow operational procedures as defined by Palco.
• Conduct in-home visits as required by program guidelines.
• Build and maintain strong relationships with key stakeholders, including clients, families, service providers, community organizations, and regulatory bodies.
• Address and manage any crisis situations that may arise, ensuring quick resolution and minimal disruption to service delivery.
• Other duties as assigned.

Other Essential Traits

• Professional verbal and written communication skills.
• Proficient skills with Microsoft Office, Microsoft Outlook, and Internet.
• The aptitude for troubleshooting issues and finding effective solutions.
• Precision in managing tasks and data to ensure accuracy.
• Willing to work with people with a diversity of cultures, abilities, and ages.
• Submit to a Criminal background check and maltreatment check.
• Must be willing to travel within the state.
• Must be willing to go into people's homes.
• The ability to manage multiple tasks and projects efficiently and manage their time efficiently.
• Must be flexible and adaptable to change and circumstances.

Education and Qualifications

• Experience as a patient navigator, community connector, community health worker, lay health advisor, health educator, resource consultant, support broker, or case manager preferred.
• Experience supervising a small group of remote staff or leadership staff.
• A minimum of 1 year working with special needs population
• Bachelor’s Degree preferred; experience can be considered in place of a degree

Join Us

This position is remote/work-from-home role. Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Company benefits designed for you:

• • Generous Paid time off.
  • Quarterly/Annual bonus potential.
  • Retirement Savings: We will support you as you save for your future.
  • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
  • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities.
  • Great Work Environment: We are proud of our company culture of collaboration and the recognition we’ve received for our diversity efforts.

When you join Palco, you are engaged in creating the future - both our company’s, the people we serve, and your own. We understand that our success is directly related to the success of our team. We strive to create a culture where you can:

• • Bring your authentic self to work.
  • Grow and thrive, both personally and professionally.
  • Make a difference with our clients, in our communities, and with the millions of people we support.
  • Experience work/life balance.
  • Feel value and a greater purpose through the work you do.

Palco, Inc. is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.