What are the responsibilities and job description for the Digital Service Tools Manager position at PALFINGER?
At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.
We're looking for a Digital Service Tools Manager to join our team in Schaumburg, IL! In this key role, you’ll lead the implementation and optimization of digital tools across our after-sales and service partner network, driving impactful change. You’ll also serve as the go-to expert for our Sales, Service, and Product/Marketing teams, helping us shape the future of digital service at PALFINGER. This position reports to our Regional Service Director and offers the opportunity to make a real difference.artner network. This role will also serve as a knowledge-hub expert for our internal Sales, Service and Product/Marketing teams.
Your Responsibilities
- Implement and optimize our suite of digital services such as the Connected program Telematics with Fleet & Operator Monitor, Service Cockpit, Smart processes, and service contracts.
- Manage the digital service tools budget, forecasting, and performance analysis to ensure successful implementation and profitability.
- Lead and coordinate the release of new digital service products and features.
- Deliver impactful training and product presentations for our internal teams, service partners and key end customers.
- Coordinate and collaborate with internal departments to optimize digital service solution strategies and plans.
- Collect and analyze data/insights to assess the effectiveness of PALFINGER’S digital service tools; share insights on competitive offerings in the digital service tools space.
Your Qualifications
- A minimum of 7 years’ experience in selling and/or managing digital service tools, preferably with digitally connected equipment, in a manufacturing and customer service environment.
- Associate or bachelor’s degree in business administration, information technology, or related field preferred.
- Strong working knowledge of Microsoft Office: Excel, PowerPoint, Word, and Outlook.
- Excellent project management skills.
- Knowledge of SAP or similar ERP systems.
- Effective communications skills, collaborative team player with a support orientation and mindset.
- Occasional travel required to PALFINGER dealer and customer sites throughout North America.
What We Offer
- Competitive compensation.
- 401(k) with Company match.
- Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
- Paid Company holidays and paid Personal Time Off (PTO).
- Opportunity for continuous learning and career growth.
This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.
PALFINGER is not utilizing any external recruiting agencies for this opportunity.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Equal Opportunity Employer/Vet/Disabled
