Assistant Operations Manager

ASSISTANT OPERATIONS MANAGER

POSITION PROFILE

The Assistant Operations Manager oversees and supports both Hotel & F&B on a daily basis. The ideal candidate must possess excellent leadership skills and ensure excellent customer service while maximizing revenue and profits.

ABOUT SILVERLAKE POOL & INN

Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. With 54 generously appointed guest rooms and suites, an elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo, Silver Lake Pool & Inn is an embodiment of the neighborhood’s vivacity. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Silver Lake Pool & Inn.E POOL & INN

THE TASK AT HAND

Food & Beverage

• Consistently offers professional, friendly, and engaging service.
• Ensures service standards are followed while actively supporting the entire restaurant team.
• Manages guest concerns and reacts quickly and professionally.
• Balances operational, administrative, and colleague needs.
• Maximizes revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices, and promotions.
• Assists in managing the departmental budget.
• Oversees execution of on-site events and assists with communication to clients leading up to onsite events.
• Assists in development and implementation of cost-saving and profit-enhancing measures.
• Communicates with all departments to ensure that customer service needs and expectations are fulfilled.
• Assists with interviewing, selecting, training, counseling, disciplining, and scheduling of all food & beverage team members.
• Works directly with staff to assure food and beverage quality, good service, and cleanliness are strictly adhered to.
• Ability to execute both opening and closing duties and maintain an efficient, effective, and prioritized work schedule.
• Conducts daily inspections of F&B areas to ensure all cleanliness, safety, and sanitation standards are met.
• Participates in weekly walkthroughs with the Hotel General Manager.
• Other duties as assigned.
• Rooms
• Assist with managing all operational functions of the hotel.
• Hold regularly scheduled meetings with all team members.
• Ensure full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards.
• Assist with all key property issues including customer service.
• Handle complaints and oversee service recovery procedures.
• Ensure all decisions are made in the best interests of the hotel and management.
• Consult with General Manager in developing and implementing improvement actions and carry out cost savings.
• Assist in the procurement of operating supplies and equipment.
• Assist with managing third-party vendor relationships for essential equipment and services.
• Assist with training key team members.
• Coordinating with team members for all activities and functions.
• Arranging the weekly team member schedule.
• Assist with supervising all on-property team members while on shift.
• Be accountable for responsibilities of team members and take ownership of guest complaints.
• Provide effect leadership for team members.
• Cover Front Desk shifts as needed.
• Participate in weekly hotel inspections with the General Manager.
• Respond to audits to ensure continual improvement is achieved.
• Participate in the property Safety Committee and help lead the effort of a safe workplace.
• Other duties as assigned.

ADMIINISTRATVE TASKS:

• Send Weekly Email Reports to management and attend weekly management meetings.
• Host FOH meeting every two months for AM PM staff (Coordinate with Food and Beverage Manager on agenda).
• Review, respond and distribute F&B Emails daily.
• Manage online reservations system and communicate reservations (phone & email).
• Assist with FOH ordering – including Coffee/Tea, Ink, Paper, Supplies, and similar.
• Manage comps and discounts, manage service staff tip log, ADP Time clock, POS.
• Assist with photos and content curation for social media.
• Complete payroll for all hourly associates including reviewing timecards and tips.
• Assist with managing all operational functions of the hotel and restaurant.
• Hold regularly scheduled meetings with all team members.
• Ensure full compliance of hotel operating controls, SOP’s, policies, procedures, and service standards.
• Assist with all key property issues including customer service.
• Handle complaints and oversee service recovery procedures.
• Ensure all decisions are made in the best interests of the hotel and management.
• Consult with GM and Food and Beverage Manager in developing and implementing improvement actions and carry out cost savings.
• Assist in the procurement of operating supplies and equipment.
• Assist with managing third-party vendor relationships for essential equipment and services.
• Assist with training key team members.
• Coordinating with team members for all activities and functions.
• Arranging the weekly team member schedule.
• Assist with supervising all on-property team members while on shift.
• Be accountable for responsibilities of team members and take ownership of guest complaints.
• Provide effect leadership for team members.
Other duties as assigned.

WHAT WE'RE LOOKING FOR:

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service.
• Displays a strong direct approach.
• Think critically and objectively.
• Guest service oriented
• Knowledge of budget/cost/labor management
• Must have current Food Handlers/Class 12/ServSafe license.
• Must be able to stand or walk a minimum of eight hours.
• Requires mobility and prolonged standing, walking, bending, and lifting up to 50 lbs.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

REQUIREMENTS

MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!