Front Desk Agent | Palihouse Santa Monica

FRONT DESK AGENT | PALIHOUSE SANTA MONICA

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience

ABOUT PALIHOUSE SANTA MONICA

Located on a quiet residential street, and just a short walk from Third Street Promenade, Palihouse Santa Monica is a boutique beach lodge featuring 38 stunning guest rooms, a lush courtyard, and gracious lobby. In continuous operation since 1927, Palihouse Santa Monica (formerly The Embassy Hotel) is an outstanding example of Moorish-influenced Mediterranean Revival Architecture. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse Santa Monica!

TASKS AT HAND:

• Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
• Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
• Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
• Building memorable relationships with hotel guests in line with our service standards
• Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
• Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
• Inputting guest information and payments into hotel software systems, such as Opera.
• Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
• Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
• Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
• Politely enforcing established policies and procedures.
• Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
• Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
• Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.

WHAT WE'RE LOOKING FOR:

• Must possess a positive attitude
• Must be energetic and outgoing
• Must be service oriented
• Must be a team player
• Must be able to multi-task
• Must possess excellent interpersonal, analytical, and organizational skills
• Must have knowledge of basic arithmetic
• Must have the ability to input data and access information on the computer
• Fluency in English both verbally and non-verbally
• Provide legible communication and directions
• Ability to input and access information in the property management system/computers/point of sales system
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to prioritize and organize
• Be a clear thinker, remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand guest’s service needs
• Work cohesively with co-workers as part of a team
• Work with minimal supervision
• Maintain confidentiality of guest information and pertinent hotel data
• Have a flexible schedule. Mornings, nights, weekends, and holidays are required
• Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.

WHAT'S IN IT FOR YOU:

• A competitive compensation package including medical, dental, vision, and life insurance.
• 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather.
• Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition.
• Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 (“CCPA”), California Privacy Rights Act of 2020 (“CPRA”), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit www.arrivehotels.com or follow @arrivehotel

We are an E-Verify Employer/Somos un empleador de E-Verify.

REQUIREMENTS

• Have a flexible schedule. Mornings, nights, weekends, and holidays are required
• Experience within guest reception or a similar position preferred

MORE ABOUT US:

ARRIVE by Palisociety is part of Palisociety, a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to ARRIVE hotels, we also operate Palihouses, Palihotels, Le Petit Pali, and an independent collection of hotels including Hotel Grand Stark and Silver Lake Pool & Inn. We strive to offer thoughtful, comfortable accommodations full of low-key luxuries and modern conveniences in the world's most special neighborhoods. Our hotels and restaurants are filled with warm hospitality and friendly staff, so locals and visitors alike have meaningful and inspiring experiences.

We’re a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we’re always looking for spirited, hardworking, passionate people that can join our team and grow with us!