Rooms Manager

POSITION PROFILE

The Rooms Manager will assist in overseeing Front Desk, Housekeeping and operates the hotel at a level that meets and exceeds the standards of our guests. Develop, engage, encourage, and motivate team members at all times. Ensure physical attributes and cleanliness of the property. Act as manager on duty in the absence of the Hotel Manager and assist with special projects as needed. This position reports directly to the Hotel Manager. 

ABOUT HOTEL GRAND STARK:

Located within Portland’s vibrant Central Eastside, Hotel Grand Stark embodies the independent spirit of the Pacific Northwest. Featuring 57 bespoke King, Queen and Double-bedded guest rooms, a restaurant, bar and welcoming Lobby with separate Study Hall, the entire hotel has been designed to pay homage to the neighborhood’s rich history and encourages communal and inclusive spaces for travelers and locals alike. If you’re passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Hotel Grand Stark. 

TASKS AT HAND:

Directing Team Members:

• Ensure that the hotel operates in a way that follows the Company’s unique approach to the community and authentic service-driven hospitality.
• Promote a positive work environment for all employees, ensuring that all employment-related processes comply with local, state, and federal regulations.
• Hire, train, supervise, coach and counsel all team members to ensure employee performance consistency, diligent follow-through, and accountability.
• Prepare and perform performance management evaluations.
• Guide team members in their jobs and development.
• Drive guest satisfaction by maintaining product and service quality standards, including regular property inspections, ensuring completion of brand and Company training programs and initiating corrective action as necessary.
• Ensure that team members have proper appearance and are wearing their uniforms according to policies and procedures.
• Verify that regular ongoing communication is happening within the departments (e.g., pre-shift briefings, team meetings, etc.).
• Maintain adherence to Front Desk, Housekeeping, Engineering and Operations related manuals.
• Create and ensure all SOP’s, policies, procedures, and service standards are followed.
• Set goals and expectations for team members using the performance review process that holds staff accountable for successful performance.
• Accept responsibility for the health, safety and welfare of the hotel guests and employees.
• Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
• Communicate follow-up actions to team members as necessary.
• Conduct monthly Front Desk Team Meetings as well as weekly meetings with Repairs & Maintenance/Housekeeping team members.

Managing Guest Experience:

• Continuously strive to improve and maintain guest experiences.
• Review guest feedback with team and verify that appropriate corrective action is taken for both positive and negative reviews.
• Respond to and handles guest problems and complaints as assigned.
• Stay visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Facilitate day-to-day creative solutions to address any obstacles in implementing the best guest satisfaction results possible.
• Manage and coach team members on guest recovery and service.
• Oversee any F&B components of the guest experience, ensuring all services and staffing are up to standards wile maintaining cost controls.
• Achieve Trip Advisor/guest review goals

Property Maintenance & Housekeeping:

• Monitor condition of properties, cleanliness, cost control, and quality of product and service.
• Ensure the hotel is well maintained.
• Conduct comprehensive weekly walk-throughs with housekeeping, housemen, and maintenance team members.
• Ensure quality of furniture, fixtures and other items are up to hotel standards.
• Supervise the preventative maintenance and regular scheduled cleaning programs.
• Obtain quotes and resolve repair needs ongoing.
• Manage relationships with suppliers and purveyors.
• Drive monthly housekeeping as well as maintenance review meetings.

Property Cost Control & Managing Revenue Goals:

• Monitor Operations performance against budgets.
• Manage property departmental checkbooks on a weekly basis.
• Reviews labor standards on a weekly basis to ensure satisfactory controls are in place.
• Focus on maximizing the financial performance of the department.
• Coach and support Operations team to effectively manage occupancy, rate, wages, and controllable expenses.
• Ensure property repairs and upgrades are performed in a cost effective and timely manner

 WHAT WE’RE LOOKING:

• Has a strong working knowledge of and passion for hospitality.
• Strong leadership skills and is able to build a cohesive team to achieve the highest quality of customer service
• Displays a strong hands-on approach
• Thinks critically and objectively
• Guest service oriented
• Strong knowledge of cleaning products
• Perform any other reasonable duties as required by management

WHAT’S IN IT FOR YOU

•  A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!)
• Paid time off, holiday pay, and sick pay when you’re under the weather. Career advancement in an organization committed to helping star employees thrive.
• There’s also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
• Professional development that sets you up for success across multiple hospitality career paths.
• A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)
• Hands-on training with a nimble team.

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

We are an E-Verify Employer/Somos un empleador de E-Verify