Campus Visits Assistant, Temporary

Campus Visits Assistant, Temporary

SUMMARY

Campus Visits

• Plans daily visits and tours welcoming prospective students and their families to PBA and introducing them to the programs and opportunities available.
• Manages the details of assigned visit experiences  such as reserved parking and wayfinding.
• Schedules counselor sessions, connects students with opportunities on campus, fulfils special requests, works to resolve any questions or challenges, etc.
• Reviews tour route regularly and adjusts as needed to ensure an optimal guest experience
• Selects, trains, schedules, supervises, develops, mentors, corrects, and evaluates Campus Tour Guides (e.g. Federal Work Study, hourly student employees, summer interns).
• Ensures that tour guides are knowledgeable about the University’s people and programs and represent the University with professionalism. 
• Provides Campus Tour Guides with regular training, mentoring, and promotion opportunities.  Serves as their role model.
• Updates display board for daily visitors. 
• Keeps log of daily prospective student visitors, monitors, trends, anticipates higher volume months and prepares with staffing and supplies accordingly.
• Responds to telephone inquiries and requests for campus visits. 
• Coordinates follow up with campus guests on a regular rotation to answer any questions that they have had since their visit and demonstrate the caring ethos of PBA.
• Maintains the Campus Visit Microsoft inbox, handles routine inquires, and refers prospective students to the appropriate Admissions Counselor.
• Coordinates individual campus visit requests for traditional undergraduate, graduate, evening and online prospective students including VIP visits.
• Serves as host for VIP visits as needed in collaboration with our Admissions Counselors.
• Assists the Director of Campus Visits with preparations for Open Houses, Preview Days, and other visit events.

Administrative Support

• Assists with managing content on the individual campus visit pages on the website.
• Performs clerical tasks, such as typing correspondence, filing, faxing, copying, and entering data.
• Maintains confidentiality in dealing with the administrators, faculty, staff, students, parents, alumni, and community members.
• Supports the development of campus visit and event registration, pre-and post-event communication and program evaluation tools within Slate.

Other Duties

• Attends university functions on campus and represents the university at off-campus functions as needed.
• Performs other duties as assigned.

Qualifications

• Post high school training required; Bachelor's degree preferred, or equivalent experience
• 1 years of experience in a fast-paced office environment and customer service.

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.

• Ability to work non-routine hours during certain times of the year.
• Ability to traverse campus and stairs.