What are the responsibilities and job description for the Director, Tutoring position at Palm Beach Atlantic University?
Description
SUMMARY
In support of the university’s mission and objectives, the Director of Tutoring provides strategic leadership, operational oversight, and program development for the university’s academic support resources. This individual ensures that the services meet the academic needs of a diverse student population, fostering student success and retention through high-quality, accessible support. The director works collaboratively with faculty, staff, and campus leadership to align tutoring and academic support initiatives with institutional goals.
Program Leadership & Development
Education and Experience
SUMMARY
In support of the university’s mission and objectives, the Director of Tutoring provides strategic leadership, operational oversight, and program development for the university’s academic support resources. This individual ensures that the services meet the academic needs of a diverse student population, fostering student success and retention through high-quality, accessible support. The director works collaboratively with faculty, staff, and campus leadership to align tutoring and academic support initiatives with institutional goals.
Program Leadership & Development
Education and Experience
SUMMARY
In support of the university’s mission and objectives, the Director of Tutoring provides strategic leadership, operational oversight, and program development for the university’s academic support resources. This individual ensures that the services meet the academic needs of a diverse student population, fostering student success and retention through high-quality, accessible support. The director works collaboratively with faculty, staff, and campus leadership to align tutoring and academic support initiatives with institutional goals.
Program Leadership & Development
- Designs, implements, and assesses academic services to support students in a wide range of academic disciplines.
- Develops and implements policies and procedures to ensure consistent, high-quality service delivery.
- Evaluates, implements, tracks, and promotes learning resources that assist students in improving learning skills and strategies.
- Stays informed about best practices in academic support to ensure programs are innovative and evidence based.
- Identifies academically at-risk student populations and designs appropriate interventions.
- Recruits, trains, and supervises a team of student peer tutors.
- Develops comprehensive training programs to ensure tutors are equipped with effective strategies and tools.
- Conducts regular performance assessments and provides professional development opportunities for tutoring staff.
- Creates and maintains student staff schedules, room arrangements, dates, times, etc. for delivery of workshops and tutoring sessions.
- Liaises with faculty to understand the needs for tutoring among the academic disciplines and identifies qualified individuals to meet those needs.
- Creates inclusive and accessible tutoring environments for all students.
- Regularly communicates to students regarding the learning resources available to them and how to access them.
- Addresses student feedback and concerns regarding academic support services to continuously enhance the student experience.
- Manages the academic services budget, ensuring efficient allocation of resources.
- Advocates for funding and resources to expand or enhance academic support services.
- Maintains facilities, equipment, and materials for effective tutoring operations.
- Promotes the availability of Tutor.com. Manages Tutor.com usage in partnership with the e-Learning office.
- Coordinates discipline-specific tutoring, supplemental instruction, academic workshops, college readiness coaching, and other tutoring support programs.
- Builds partnerships with academic departments, advising offices, and student organizations to promote tutoring services.
- Represents the academic resources program in university committees, events, and external professional networks.
- Coordinates with technical departments to integrate academic services into online platforms.
Education and Experience
- Bachelor's degree required; Master's degree preferred, or equivalent experience. Discipline in Education, Higher Education Administration, Counseling, Student Affairs, or a related field.
- 3 years of experience in academic support services, including tutoring program management.
- Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
- Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
- Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
- Adaptable/Flexibility – Ability to change or adjust to change.
- Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
- Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
- Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
- Develops Others – Ability to promote continuous improvement within teams and/or individuals.
- Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
- Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
- Leadership/Influence – Ability to motivate, coach and develop others, as well as influence a group of people to achieve common goals, and implement university strategies. Strong supervisory skills.
- Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
- Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
- Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
- Technology – Strong aptitude to learn new technologies as department processes evolve.
- Ability to work non-routine hours during certain times of the year.
- Ability to sit for prolonged periods of time.
SUMMARY
In support of the university’s mission and objectives, the Director of Tutoring provides strategic leadership, operational oversight, and program development for the university’s academic support resources. This individual ensures that the services meet the academic needs of a diverse student population, fostering student success and retention through high-quality, accessible support. The director works collaboratively with faculty, staff, and campus leadership to align tutoring and academic support initiatives with institutional goals.
Program Leadership & Development
- Designs, implements, and assesses academic services to support students in a wide range of academic disciplines.
- Develops and implements policies and procedures to ensure consistent, high-quality service delivery.
- Evaluates, implements, tracks, and promotes learning resources that assist students in improving learning skills and strategies .
- Stays informed about best practices in academic support to ensure programs are innovative and evidence based.
- Identifies academically at-risk student populations and designs appropriate interventions.
- Recruits, trains, and supervises a team of student peer tutors .
- Develops comprehensive training programs to ensure tutors are equipped with effective strategies and tools.
- Conducts regular performance assessments and provides professional development opportunities for tutoring staff.
- Creates and maintains student staff schedules, room arrangements, dates, times, etc. for delivery of workshops and tutoring sessions.
- Liaises with faculty to understand the needs for tutoring among the academic disciplines and identifies qualified individuals to meet those needs.
- Creates inclusive and accessible tutoring environments for all students.
- Regularly communicates to students regarding the learning resources available to them and how to access them.
- Addresses student feedback and concerns regarding academic support services to continuously enhance the student experience.
- Manages the academic services budget, ensuring efficient allocation of resources.
- Advocates for funding and resources to expand or enhance academic support services.
- Maintains facilities, equipment, and materials for effective tutoring operations.
- Promotes the availability of Tutor.com. Manages Tutor.com usage in partnership with the e-Learning office.
- Coordinates discipline-specific tutoring, supplemental instruction, academic workshops, college readiness coaching, and other tutoring support programs.
- Builds partnerships with academic departments, advising offices, and student organizations to promote tutoring services.
- Represents the academic resources program in university committees, events, and external professional networks.
- Coordinates with technical departments to integrate academic services into online platforms.
Education and Experience
- Bachelor's degree required; Master's degree preferred, or equivalent experience. Discipline in Education, Higher Education Administration, Counseling, Student Affairs, or a related field.
- 3 years of experience in academic support services, including tutoring program management.
- Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
- Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
- Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
- Adaptable/Flexibility – Ability to change or adjust to change.
- Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
- Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
- Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
- Develops Others – Ability to promote continuous improvement within teams and/or individuals.
- Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
- Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
- Leadership/Influence – Ability to motivate, coach and develop others, as well as influence a group of people to achieve common goals, and implement university strategies. Strong supervisory skills.
- Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
- Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
- Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
- Technology – Strong aptitude to learn new technologies as department processes evolve.
- Ability to work non-routine hours during certain times of the year.
- Ability to sit for prolonged periods of time.
