DPS Assistant

Summary

In support of the university’s mission and objectives, the DPS Assistant reports to the Front Desk Operations Manager. The DPS Assistant provides support and assists with the key distribution system, access control systems, and card financial system and some surveillance system responsibilities.

Essential Functions

Access Control Management

• Provides support and responds to DPS Card Services customer requests that are received in person, by phone, voice mail, email and Teams.
• Distributes keys and access badges to visitors and contractors.
• Assigns and removes specific building card access for students, faculty and staff. Adjusts card reader open hours for events
• Receives communication of door access issues and relays information to Front Desk Operations Manager and technician with details of the issue.
• Performs other duties as assigned by the Front Desk Operations Manager
  
  

Key and Badge Distribution

• Processes student, employee, and on-campus contractors new and replacement access PBA ID cards. This includes requesting, receiving, and processing electronic submission of photos for PBA Cards and processing of payments.
• Generates and prints temporary ID cards for various summer camps.
• Assists with card distribution during Welcome Week weekends.
  
  

Financial Transactions

• Processes all financial transactions which includes deposits of PBA Card funds, and purchases of meal plans.
• Processes refund requests by Students Accounts and the library staff
  
  

Parking Services

• Provides available parking information and vehicle and bike decal registration and distribution.
• Assists visitors, contractors, students and employees with registering for a temporary parking pass.
  
  

Security and Reporting

• Generates weekly camera log reports defining recording status.
• Provides card-access reports for DPS, Res Life, and Athletics when requested.
  
  

Qualifications

EDUCATION:

• High school diploma, required.
  
  

EXPERIENCE:

• Entry level.
  
  

ESSENTIAL COMPETENCIES (Knowledge, Skills, And Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.
  
  

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 25 pounds.