Security Dispatch

Description

SUMMARY:

• Perform communications work in support of campus safety operations.

RESPONSIBILITIES:

• Receive emergency and non-emergency calls via telephone and radio systems from the campus community or law enforcement agencies; process and evaluate information received; prioritize calls; dispatch required units and/or forward information or calls to appropriate agencies; and monitor surveillance systems.
• Maintain the status and locations of public safety personnel, utilizing technology such as computers, radio systems, telephones, fax machines, and other communications equipment.
• Create and maintain automated or manual logs for the Department of Public Safety communications activity.
• Access and enter sensitive data into University and Department databases as necessary for investigative purposes; enter and maintain files for property pending recovery or storage.
• Issue keys to University property out and in; enter parking decals and citations into Record Management System (RMS)
• Maintain office appearance in a manner suitable for daily operations.
• Upon given authority, activates the Emergency Notification Network (RAVE Alert).
• Monitor, review, and pull footage from the University's Surveillance System.
• Maintain appropriate security and confidentiality of information created or encountered in the performance of assigned duties.
• Keep informed of university and departmental regulations, policies, and procedures.
• Position may require shift, weekend, holiday, and/or overtime work.

EDUCATION AND EXPERIENCE:

• High school diploma or General Education degree (GED)
• Minimum of 1 – 3 months of general experience or equivalent combination of education and experience.
• On the job training available.
• Demonstrated ability to work independently with a team and be a self-starter and self-motivated.
• Proficient computer skills are preferred.
• Strong verbal and written communication skills.
• Must be comfortable speaking one-on-one with a wide variety of constituents of the university.
• Proven ability to multi-task and to remain calm and composed in high stress situations. Positions
• Ability to maintain confidentiality and discretion, work individually or with others, and adapt to changing circumstances.

Qualifications