Student Accounts Administrator

Student Accounts Administrator

SUMMARY

In support of the university’s mission and objectives, the Student Accounts Administrator manages daily activities of the Student Accounts office, including customer service, timely and accurate billing, and processing of refunds.

ESSENTIAL FUNCTIONS

Administration of Student Account Activities

• Updates and maintains charge tables ensuring accuracy in assessing tuition and fees to student accounts.
• Coordinates and ensures the timely posting of charges and payment activities
• Maintain students' accounts which are placed on hold for non-payment.
• Ensures the timely collection of outstanding accounts receivable debts due to the university.
• Processes weekly refunds in conjunction with Financial Aid and under the direction of the Director of Student Accounts.
• Prepares and posts adjusting or correcting entries to students' accounts receivable.
• Performs quality control procedures and audits numerous accounts each term to verify the accuracy of the charges on account.
• Establishes approved payment plan options with Nelnet.
• Develops and maintains service expectations focused on response times, clear communication and issue resolution.
• Partners with Admissions to ensure accurate and timely application of deposits to student accounts.
• Assists with training and cross-training of Student Account Representatives and student workers.

Reporting and Compliance Requirements

• Responsible for annual preparation, posting and submission of 1098T and 1042-S forms.
• Participates in month-end reconciliations and year-end audits.
• Creates, manages, edits and distributes information online and in print materials in conjunction with the Director of Student Accounts
• Complies with all applicable laws, regulations, and internal control policies and procedures related to student accounts.

Other Duties as Assigned

• Participates in the PBA Enrollment Checklist process.
• Participates in training on campus or online and other campus events.

EDUCATION AND EXPERIENCE:

• Bachelor's degree required, Business, finance, computer science, management or a related field preferred.
• Minimum 1 years of experience; Higher ed experience preferred.

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Analytical Thinking & Decision Making – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• Attention to Detail – Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Project and Time Management – Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• Technology – Strong aptitude to learn new technologies as department processes evolve.

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year
• Ability to sit for prolonged periods of time