Success Coach

Summary

In support of the university’s mission and enrollment objectives, the Success Coach proactively engages and serves an assigned group of students, assisting them with the support and guidance necessary to navigate the systems and processes of the university.

Coaching & Support

• Serves as the first and main point of contact for an assigned group of students, connecting with them and finding meaningful ways to support and encourage them.
• Proactively contacts students by phone, email, and text, providing encouragement, insights and tips, and nudges as needed.
• Meets with each student regularly to track progress, assisting them with planning to meet their academic goals and answering their questions about the university’s structure and processes.
• Assists each student in developing a success plan and realistic goals that will contribute to academic and personal achievement; develops relationships that foster developmental conversations; motivates students to achieve their educational goals.
• Advocates for and connects students with relevant campus resources (e.g., Academic Resources, Accessibility Resources, Counseling, Career Development).
• Proactively communicates with each student on course completion, issues related to enrollment, and degree completion.
• Gathers feedback on stumbling blocks students are experiencing and reports them to the Director on a regular basis.
• Maintains contact with deferred and withdrawn students.
• Follows up with recent graduates to prompt them to complete the National Association of Colleges and Employers (NACE) First Destination survey.
  
  

Re-enrollment Initiatives

• Assists students with course schedule planning for the upcoming semester, demonstrating how to use the technology tools available to them (ex. Navigate, Stellic, etc.)
• Alerts students of account holds and assists them to clear holds as needed.
• Assists students with timely completion of the Enrollment Checklist each semester. Follows up with students and parents until the Enrollment Checklist is complete.
• Coaches students thinking of stopping out of PBA and assists students desiring to stay to overcome obstacles preventing them from persisting.
• Registers new students and online learners in their courses according to their degree plan, updating the plan on a regular basis and tracking their progress to graduation.
• Calls, emails, and texts students who have stopped out, encouraging them to return to complete their degrees.
• Checks in with assigned student group during break periods to ensure they remain on track and assist them with issues that have arisen that may prevent them from returning.
  
  

Administrative

• Consistently responds to student inquiries within a reasonable timeframe as determined by leadership.
• Documents interactions with students in Navigate 360.
• Keeps the team and supervisor informed daily of activities, problems, emergencies, and occurrences in assigned areas of responsibility.
• Attends and participates in Student Engagement meetings.
• Maintains up-to-date knowledge of university policies, academic programs, and support services to provide accurate guidance to students.
• Attends regular meetings, training sessions, and professional development opportunities to stay informed about best practices in student success coaching.
• Other duties as assigned.
  
  

Qualifications

EDUCATION & EXPERIENCE:

• Bachelor's degree in education, counseling, psychology, or other related field, required.
• 1 years of experience in higher education areas such as, registrar’s office, advising, student success office, or similar.
  
  

ESSENTIAL COMPETENCIES (Knowledge, Skills, and Abilities)

• Customer Service Orientation – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• Professionalism – Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• Christ-first Faith – Provides spiritual support to community members, including students, on their Christian faith journey.
• Adaptable/Flexibility – Ability to change or adjust to change.
• Attention to Detail –Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• Confidentiality – Maintains the necessary confidentiality and discretion required for the position.
• Conflict Management –Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• Effective Communication – Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• Establishes Trust – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• Problem-solving – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• Results Orientation & Accountability – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• Strategic Mindset – Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• Teamwork & Collaboration – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
  
  

ADDITIONAL REQUIREMENTS:

• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.