Dementia Care Navigator

The Dementia Care Navigator is a member of the dementia care interdisciplinary team providing comprehensive care coordination services and advance care planning in order to maintain a long term care partnership for patients living with dementia and their care partner. The navigator will work collaboratively with a Dementia Care Clinician specialist and a medical director providing oversight. The navigator will provide comprehensive and integrated care with the goals of improving the quality of life for patients living with dementia and their care partner, reduce caregiver burden, with the goal of supporting the patient and care partner enabling the patient to remain in the home and community. The navigator is trained in dementia assessment and care planning, providing a standardized set of services and extensive dementia/Alzheimer’s education pertaining to dementia/Alzheimer's disease process, for patients and their care partner(s).

Required: Minimum 5 years experience working in a healthcare setting(s) with a focus on care of older adults and Dementia/Alzheimer’s Disease. Knowledge of ICD-10 diagnostic codes.

Responsibilities

1- Primary Job Duties and Responsibilities:
Serves as a primary resource and contact to patients, who have a Dementia/Alzheimer’s diagnosis, and their care partner(s) to assist in navigating the healthcare system.
Prepares the patient and care partner(s) for the initial assessment evaluation process.
Identifies medical and community resources available to the patient, assisting with referrals to other providers as indicated.
Creates and maintains productive and strong relationships with community partner organizations: home health, hospice, adult day care, nursing facilities and in-home caregiver agencies.
Assist with access to clinical and non-clinical support services: meals, transportation and other available community resources.
Coordinate respite care services and/or resources as indicated.
HIPPA knowledgeable and compliant.

2- Advocacy & Education
Act as the primary advocate contact for patients and their care partner.
The primary contact for patient and care partner education as related to dementia/alzheimer’s and the disease process.
Provide education to the community, community care partner organizations, inpatient and outpatient medical providers and staff within the Dignity Health organization and other community medical providers.

3- Psychosocial Management
Initial contact for crisis intervention, counseling, therapy, grief and/or bereavement support referrals, identifying and reporting of suspected abuse/neglect as a mandated reporter and identification of family issues affecting care.
Supportive care for coping and emotional adjustment for patients and care partners.

4- Patient and Care Partner Care Conferences
Coordinate and participate in interdisciplinary care communication and conferences.

5 - In-Home Assessments
Conducts in-home assessment, when appropriate, to better understand patient and caregiver needs.

6- Performance & Outcomes Management
Understanding of Federal/State/Local regulatory agency compliance, Joint Commission Standards Compliance, revenue cycle management, electronic medical record and moderate accounting principles.

7- Administrative & Quality
Collaboration with multidisciplinary care teams, including but not limited to: Revenue Cycle, inpatient providers/services, primarily Medicare insurance and beneficiaries, accountable care organizations, internal and external providers and any other entities involved in the continuum of care.
Maintains quality measurement data, collection of data to analyze, create reports for internal and federal program reporting, coordinates data collection for internal quality initiatives and identifies program benchmarks and desired quality outcomes.
Monitors patient/care partner satisfaction through patient surveys and direct feedback, addressing complaints and concerns in a timely fashion.
Maintain proper reporting to required federal entities/organizations as outlined in program requirements.
Participate in performance improvement projects and/or quality initiatives as indicated.

8- Patient Age-Specific Requirement
Job related functions related to the treatment of patients diagnosed with dementia/Alzheimer's, older adults and their care partner(s).

Job Types: Full-time, Part-time, Contract

Pay: $21.00 - $22.00 per hour

Expected hours: 40 per week

Medical Specialty:

• Geriatrics
• Primary Care

Schedule:

• 4 hour shift
• 8 hour shift
• Choose your own hours
• Day shift
• Monday to Friday
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Older adults / Dementia/Alzheimer’s Disease: 5 years (Required)
• Microsoft Excel: 2 years (Required)
• EMR systems: 5 years (Required)
• Healthcare management: 5 years (Required)

Language:

• Spanish (Preferred)
• English (Required)

Willingness to travel:

• 75% (Required)

Work Location: Remote

Salary : $21 - $22