What are the responsibilities and job description for the Guest Service Representative position at Palm Beach Gardens Marriott?
- Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Secure payment; verify and adjust billing.
- Activate and file room keys.
- Process all guest requests and relay messages.
- Print contingency lists to have a record of all guests in case of emergency.
- Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
- Run and review daily reports/logs.
- Complete designated cashier and closing reports in the computer system.
- Accept and record wake-up call requests and deliver to appropriate department.
- Count bank at beginning and end of shift; secure bank.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
- Ensure uniform and personal appearances are clean and professional
- Maintain confidentiality of proprietary information protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests' service needs
- Assist individuals with disabilities
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others
- Support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Drug test and background check may be required
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