Lobby Ambassador

Opportunity: Lobby Ambassador

Greet and welcome arriving guests as they enter the hotel and assist both arriving and departing guests with baggage handling.

Potential Career Path

Guest Experience Manager - Front Desk Supervisor – Front Office Manager

Position Requirements

• Welcome and escort guests to and from their rooms and assist with luggage.
• Inform guests of all safety features and promote hotel outlets.
• Introduce guest programs to guests upon arrival and recognize members and maintain accurate logs.
• Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• May be required to work varying schedules to reflect the business needs of the hotel, in addition, attendance at all scheduled training sessions and meetings is required.
• Required to fully comply with brand rules and regulations for the safe and effective operation of the hotel’s facilities.
• Deliver packages and faxes to guests.
• Decorate the lobby for large arrivals and departures.
• Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room. Clean the brass bell carts.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Perform other duties as requested by management.

Experience

• Requires good communication skills, both verbal and written.
• Knowledge of the local market, particularly tourist attractions.

Work Environment and Context

• Work in an outdoor environment with exposure to various weather conditions.
• Work schedule varies and may include working on holidays, weekends and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It