What are the responsibilities and job description for the Guest Services Representative position at Palm Beach Zoo?
Description
We are committed to saving wildlife in wild places. Our mission is to help create connections between our guests and animals to inspire awe and action on behalf of wildlife. Every employee at Palm Beach Zoo contributes to our wildlife-saving mission. We work with local conservation partners in Florida as well as assist with international programs in Africa and Central America. Palm Beach Zoo is also proud to have our own coral conservation dive team. Our programs extend well beyond our lush, 23-acre property. We believe that anyone can be a wildlife hero. Whoever you are, wherever you are from, you are welcome here.
Guest Services Agents are the face of the Zoo, and they perform a number of important roles. They interact with guests entering the Zoo and handle ticket and membership sales, guest questions, carousel, Lorikeet Loft operations, and parking lot assistance. All Guest Services Agents are trained in every role and can be asked to perform any role during their scheduled shifts. We are looking for enthusiastic people that will enhance the guest experience and help us connect our guests to amazing wild animals and places!
Requirements
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service, and time management skills
- Able to organize, plan ahead, and manage workload
- Team player and a self-starter, able to work independently without constant supervision
- Basic computer skills
- High school diploma or Equivalent