What are the responsibilities and job description for the Front Desk Agent position at Palm Family Eyecare?
Job Summary
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and guests, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- MUST apply in person with resume. Initial interview will commence
- Complete all insurance verifications
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Manage front desk operations, including answering phones, responding to inquiries, and scheduling appointments.
- Maintain accurate records of appointments and client information.
- Perform clerical duties such as filing, data entry, and proofreading documents.
- Provide administrative support to other departments as needed.
- Ensure the front desk area is organized and presentable at all times.
- Handle customer complaints or issues with professionalism and efficiency.
- Assist with billing inquiries and coordinate with other staff members to resolve any discrepancies.
Skills
- Strong office management skills with a focus on customer service excellence.
- Proficient in administrative tasks, including data entry and document management.
- Excellent proofreading abilities to ensure accuracy in communications and documentation.
- High level of computer literacy, including familiarity with office software and scheduling systems.
- Experience not necessary, will train
- Ability to type efficiently and accurately
- Strong clerical skills with attention to detail and organizational capabilities.
Join our team as a Front Desk Agent where you can contribute to creating a welcoming environment for our clients while developing your professional skills in a supportive setting.
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Sutherlin, OR 97479 (Required)
Ability to Relocate:
- Sutherlin, OR 97479: Relocate before starting work (Required)
Work Location: In person