What are the responsibilities and job description for the Service Manager position at Palm Harbor Homes?
About The Role
The Service Manager is responsible to ensure quality assurance in the field with consumers as well as retailers and maintain a level of efficiency in the production of our homes.
Essential Duties & Responsibilities
The Service Manager is responsible to ensure quality assurance in the field with consumers as well as retailers and maintain a level of efficiency in the production of our homes.
Essential Duties & Responsibilities
- Evaluate and resolve problems that may need advice of supervisor.
- Phone interaction and customer relations with dealers, contractors and customers.
- Oversee inspections - State, Legal and Consumer.
- Approve all incoming invoices for payment.
- Responsible for all contractors and their service performance.
- See that all service requests are dealt with as efficiently and quickly as possible.
- Assist Service Coordinator with difficult parts orders and work orders.
- Conduct consistent service meetings.
- Handle state inquiries and legal service problems, and coordinate scheduling of all work necessary to resolve SAA and legal service problems.
- Review all cash settlement offers before they are accepted and approve all cash settlement check requests.
- Review all Service Technician expense reports.
- Review all contractor bills.
- 3 -5 year’s experience in a Service Manager position
- Construction experience in repair and installation of framing, plumbing, electrical, roofing, drywall, etc.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
- Team building/leadership skills
- Always maintain a professional appearance
- Ability to multi-task in a fast paced environment
- Ability to prioritize tasks, attention to detail and self-management
- Effective planning and organization skills
- Consistently provide excellence in Customer Service
