What are the responsibilities and job description for the Member Navigator & Engagement Coordinator position at PALM Health?
Why PALM Health?
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. This is where you come to discover everything you need to attain, regain, and sustain health.
Member Navigator & Engagement Coordinator
The PALM Health Navigator & Engagement Coordinator is focused on maximizing client satisfaction and retention through personalized care, well-organized and executed engagement strategies, and strong attention to detail. This team member will be responsible for the onboarding processes, scheduling & engagement support, and especially the retention efforts of all PALM Membership Program participants. This role works closely with the Medical & Wellness Providers, the Medical Admin team, and Reception team, to assure seamless and best-in-class service for the membership program participants. This role requires sound active listening and communication skills, both written and verbal, and the ability to multi-task, to oversee complex scheduling, to anticipate others’ needs, to problem-solve, and to listen to and work with others with empathy and integrity. The Navigator & Engagement Coordinator works as an integrated role within the Navigation department, and supports sales, all member engagement, and service excellence needs.
Required Qualifications
PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members’ overall well-being. We provide highly personalized, advanced preventive care and treatment, including attention to our members’ physical, emotional, and mental health. This is where you come to discover everything you need to attain, regain, and sustain health.
Member Navigator & Engagement Coordinator
The PALM Health Navigator & Engagement Coordinator is focused on maximizing client satisfaction and retention through personalized care, well-organized and executed engagement strategies, and strong attention to detail. This team member will be responsible for the onboarding processes, scheduling & engagement support, and especially the retention efforts of all PALM Membership Program participants. This role works closely with the Medical & Wellness Providers, the Medical Admin team, and Reception team, to assure seamless and best-in-class service for the membership program participants. This role requires sound active listening and communication skills, both written and verbal, and the ability to multi-task, to oversee complex scheduling, to anticipate others’ needs, to problem-solve, and to listen to and work with others with empathy and integrity. The Navigator & Engagement Coordinator works as an integrated role within the Navigation department, and supports sales, all member engagement, and service excellence needs.
Required Qualifications
- Bachelor’s degree (required); Master’s degree (preferred)
- Minimum three (3) years’ Customer Service experience and/or Care Coordination, preferably in health and wellness (required)
