What are the responsibilities and job description for the Guest Service Agent position at Palm House?
Welcome to Palm House, where modern luxury meets timeless elegance in the heart of Palm Beach. Located on the prestigious Royal Palm Way, just a short stroll from the pristine beaches, iconic Worth Avenue, and the Royal, Palm House is set to become a new symbol of refined hospitality on this storied island. Our 79-room property is not just a hotel; it's a destination-a place where the charm of Palm Beach's rich history blends seamlessly with a fresh, contemporary vision of luxury living.
At Palm House, we are dedicated to crafting bespoke experiences that reflect the unique desires of each guest. From the moment guests step into our vibrant Palm Bar, adorned with exquisite Murano glass chandeliers, to relaxing by our serene Sunset Pool Deck or unwinding in our expansive, elegantly designed suites, every detail is thoughtfully curated to create an atmosphere of relaxed exclusivity and personalized service. Our mission is to honour the enduring allure of Palm Beach while establishing new traditions for the next generation of discerning travellers.
As we prepare to open our doors, we are building a team of passionate, innovative, and service-oriented professionals who are excited to be part of something extraordinary.
Whether you're a seasoned hospitality expert or looking to start your career in a luxury yet unstuffy environment, we offer a dynamic environment where your talents will be recognized, and your contributions will help shape the future of luxury hospitality in the Island,
Explore our career opportunities and join us in our mission to set a new standard of excellence in Palm Beach. At Palm House, you'll not only be part of a team-you'll be part of a legacy.
Position Overview :
The Guest Services Agent is responsible for providing exceptional customer service to guests, handling check-ins and check-outs, managing reservations, and addressing guest inquiries and concerns.
Key Responsibilities :
- Greet and check-in guests upon arrival and check them out at departure.
- Handle guest inquiries and provide information about Palm House services and amenities.
- Assist with reservations and provide recommendations for local attractions.
- Ensure that guest requests are met in a timely and professional manner.
- Manage guest complaints or issues with a focus on resolution and customer satisfaction.
- Maintain accurate guest records and reservations.
Qualifications :
Physical Requirements :
Grooming
Other
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements,
efforts, or working conditions associated with the job. While this is intended to be an
accurate reflection of the current job, management reserves the right to revise the job or to
require that other or different tasks be performed when circumstances change (e.g.
emergencies, changes in personnel, workload, seasonality, rush jobs or technological.
Palm House, is our first property in US under the Iconic Luxury Hotels Collection, part of L R Hotels.
L&R Hotels is a family-owned business, headquartered in London, and our multi-cultural, global business manages a 23,000 room portfolio that spans the UK, Continental Europe, the US and the Caribbean. It is exceptionally diverse - from select service hotels to award-winning five-star assets and spectacular leisure resorts in the world's most exclusive locations.
We are a dynamic, highly motivated global private investment company, creating lasting value for investors and communities. Our approach is innovative, commercial and entrepreneurial.
L R Hotels invests where there is true potential, constantly developing our portfolio and guided by our long-term vision.
We are committed owners and build on the strengths of our properties and people, equally valuing our employees, guests, and partners.
Iconic Luxury hotels, is a collection of distinct properties, in either Iconic Buildings, Iconic addresses or Iconic Destinations, and while each property has its own distinct architecture, cultural positioning, character, traditions and stories, they all share a common commitment to delivering outstanding experiences.
The current portfolio includes some of the world's most famous hotels, from Cliveden House, one of England's finest country estates, to Italy's Hotel Excelsior, home of the Venice International Film Festival.
Other UK hotels include Chewton Glen, an English estate on the South Coast; The Lygon Arms, a 14th-century Coaching Inn in the Cotswold's; 11 Cadogan Gardens in Chelsea, one of London's most prestigious residential neighborhoods; The Mayfair Townhouse, which sits in the heart of the exclusive Mayfair district, and The Chelsea Townhouse, which opened in September 2023 just over the road from 11 Cadogan Gardens.
