What are the responsibilities and job description for the Client Care Specialist position at Palm Realty Property Management?
Company Description
Palm Realty Property Management has been serving rental property owners and renters in Southwest Florida since 2009. The company offers a full-service comprehensive package to navigate the rental process and maximize rental revenue for owners. Their services include robust marketing, integrated rent collection, user-friendly portals, live accounting software, maintenance systems, professional leasing, and cutting-edge technology
Role Description
This is a full-time on-site Client Care Specialist role located in Port Charlotte, FL at Palm Realty Property Management. The Client Care Specialist serves as the initial point of contact for Tenants, Landlords and prospective clients, ensuring excellent customer service, managing customer satisfaction, and maximizing customer retention. This role involves addressing inquiries, resolving concerns and supporting the daily operations of the property management team.
Specific Responsibilities and Duties
- Respond to Tenant and Landlord inquiries promptly via phone, email and in-person
- Assist Tenants with lease renewals, applications and general questions
- Liaise between Tenants, Landlords and team to facilitate efficient communication
- Maintain accurate records of customer interactions, complaints and resolutions
- Support team with move-in processes, property information and onboarding
- Gather feedback from Tenants and Landlords to identify areas for improvement
- Promote a positive customer community through effective communication and support
- Assist with HOA applications and approvals
- Qualify customer inquiries and distribute quality leads to team, document in database
Qualifications
- Customer Satisfaction, Customer Retention, and Customer Service skills
- Excellent communication and phone etiquette
- Ability to prioritize and manage multiple tasks efficiently
- Experience in property management or real estate industry is a plus
- Strong organizational and problem-solving skills
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Port Charlotte, FL 33948 (Preferred)
Work Location: In person
Salary : $17 - $20