What are the responsibilities and job description for the Service Advisor position at Palm Springs Kia?
Job Description
Job Description
Palm Springs Kia is a reputable automotive dealership committed to providing top-notch service and vehicles to our valued customers. We take pride in our team of dedicated professionals who strive for excellence in every aspect of our business. As we continue to grow, we are seeking a Service Advisor to join our team and contribute to our ongoing success.
Position Overview : As a Service Advisor at Palm Springs Kia, you will play a crucial role in ensuring the satisfaction of our customers by providing exceptional service and guidance throughout their vehicle maintenance and repair journey. You will serve as the liaison between our customers and our skilled service technicians, helping to diagnose issues, schedule appointments, and ensure that vehicles are repaired efficiently and effectively.
Key Responsibilities :
- Greet and assist customers in a friendly and professional manner.
- Listen to customers' concerns and accurately document vehicle issues.
- Provide detailed explanations of recommended repairs and maintenance.
- Schedule service appointments and communicate repair timelines.
- Coordinate with service technicians to ensure timely completion of repairs.
- Prepare and present accurate cost estimates to customers.
- Maintain a high level of customer satisfaction through clear and timely communication.
- Handle customer inquiries and concerns with empathy and professionalism.
- Keep abreast of automotive industry trends and product knowledge.
Qualifications :
Benefits :
If you are a customer-focused individual with a passion for the automotive industry and a desire to excel in a dynamic environment, we encourage you to apply for the Service Advisor position at Palm Springs Kia. Help us continue to provide exceptional service to our loyal customers.