SURF PATROL

Surf Patrol Mission:

This position will oversee the safety and experience of guests surfing in the surf pool at PSSC. Our job is to provide a safe and fun experience leaving customers with an authentic feeling comparable or better to that of an ocean experience. Our job is akin to that of a Tavarua boatman. If you don't know what that is, this job may not be for you. We will be the first line of defense in the event of accidents and injuries in the pool. We will also be the team that provides helpful advice on surfing, paddling, knowledge of the waves, and ensuring we give each customer the best shot at having success in their session. This position will be extremely active. We will be in the water surfing, we will be swimming, we will be operating the surf system, we will be helping learners stand up for the first time, all while being good stewards of surf culture and stoke. This job has a lot of fun baked in to it, but it is a job so we will be professionals in every sense of the word.

The ideal candidate will be a partner and leader who:

Is a role model, inspiring confidence, trust, optimism, respect, fairness, and collaboration

Has surf experience above the level of intermediate

Has a history of surfing in competitions

Doesn't carry around an ego regarding their surf abilities, we will be dealing with all skill levels of surfers and need to help them progress their journey

Is responsible and dependable, can hold down a work schedule even if the waves on the coast are cranking

Has patience and is a good communicator

Is flexible, sometimes we will be called in to other areas of the operation for an assist

Is calm, cool, and collected in the face of emergencies and on crowded days

Is tech savvy, knows their way around touchscreens and computers

Holds self and others accountable

Qualifications and Skills:

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

Can surf above an intermediate level

Can swim and dive, allowing them to pass required lifeguard training certifications

Can articulate the skills required to surf with ease

Can read wave patterns and can spot potential accidents or collisions before they occur

Experience in customer service is a plus

Can operate iPads and touchscreens in accordance with facility procedures

Track record of delivering exceptional customer experience

Excellent judgment with strong problem-solving capabilities

Strong written and verbal communication skills, i.e., poised and engaging, empathetic communication styles that can enliven, engage, and positively impact individuals and groups

Physically able to lift longboards, SUPs, etc and has the ability to meet minimum lifeguard certification requirements

Ability to act quickly and efficiently with high degree of professionalism

Customer service orientated

Ability to work independently and in a team environment

Able to operate a waterproof camera

Preferred Qualifications:

Current lifeguard certification preferred

Previous full-time job experience is preferred

Background in lifeguarding is highly desirable

Background in surf instruction is highly desirable