What are the responsibilities and job description for the Podium Supervisor position at Palmas Services?
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General Description
The primary responsibility of the Podium Supervisor is to support restaurant managers by leading the day-to-day operations for the Host/Hostess team. This person must possess effective leadership skills, including relationship building, delegation, coaching and training. In addition, the Podium Supervisor must be very organized, and be able to multi-task and prioritize successfully. This person must be able to make decisions quickly without supervision, and must effectively communicate with all guests and team members.
Work Duties
- Provide guidance, leadership, coaching and training for the Host/Hostess team
- Provide leadership support as needed for the entire front-of-house team, which may include opening or closing shifts as the on-duty supervisor
- Provide leadership guidance and assistance at the Point-of-Sale systems as needed
- Assist with guest satisfaction checks and provide guest recovery as needed
- Delegate tasks to Host/Hostess team as appropriate
- Answer phone in a timely and appropriate manner
- Prepare and maintain Host/Hostess area for guest arrival
- Properly and efficiently utilize the restaurant reservation, seating and paging systems
- Politely greet all guests in a timely fashion
- Lead guests to the table and seat guests in an appropriate fashion
- Politely inform guests of wait times and prepare wait lists as necessary
- Answer any guest questions as necessary
- Offer all guests a fond farewell
- Have basic knowledge of acceptable forms of payment and the Disney Dining Plan
- Maintain personal appearance and hygiene in a manner consistent with Disney and Company standards
- Perform work duties in compliance with all Company guidelines and policies
- Display proper food safety procedures at all times
- Follow all necessary laws and processes for the safe service of alcohol
- Work closely with all other team members and display good teamwork
- Follow the Disney 5-Keys Basics, Service Basics and Company Guidelines at all times
- All other tasks as assigned
NOTE: This Job Description is subject to change at any time
Work Experience & Education Requirements
- Minimum of one year of restaurant experience
- Minimum of a high school diploma or equivalent
- Minimum of three years of previous host/hostess experience preferred
- Previous leadership experience preferred
- Previous experience in a high-volume, upscale restaurant environment preferred
- Knowledge of Mexican cuisine and beverages a plus
- Must have or be able to obtain a State of Florida Food Safety Certificate
- Must have or be able to obtain a Florida Responsible Vendors Certificate
- Must be well versed in food safety - including proper techniques for handling food and personal hygiene requirements
- Must be well versed in laws and company practices regarding the safe and legal service of alcoholic beverages
Working Conditions & Physical Requirements
- Must be able to perform all necessary job functions
- Must be able to stand and be mobile for up to 4 consecutive hours
- Must be able to function in narrow spaces, such as those found in kitchens and dining rooms
- Must be able to lift and carry equipment/food up to 50 pounds
- Must be able to push and pull (carts, doors etc.)
- Must be able to reach, bend, kneel, stoop and crouch
- Must be able to perform repetitive tasks
- Must be able to complete work duties in a variety of environmental conditions, including coolers, freezers, kitchen environments and outdoors
- Must be able to work around foods containing various food allergens
- Must be able to communicate and interact politely and effectively with guests of all types
- Must be able to effectively satisfy guest demands
- Must be able to work effectively in a fast-paced environment
- Must be able to effectively communicate with, train, and coach other team members
- Must be fluent in the English language
- Must be available to work weekends and holidays
- Must be able to arrive for all assigned shifts on-time
- Must be able to comply company appearance guidelines
