Demo

Floor Supervisor

Palmer Alehouse
Palmer, AK Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 5/26/2025

About the Position:

We are looking for a reliable and experienced Seasonal Floor Supervisor to join our dynamic team at Palmer Alehouse. This role is an excellent opportunity for individuals with a background in hospitality, leadership, and a passion for creating exceptional guest experiences. As a Floor Supervisor, you’ll work directly with the Floor Manager to ensure smooth daily operations and provide support to all Front of House (FOH) staff.

Key Responsibilities:

  • Supervise the day-to-day operations of the FOH, ensuring everything runs smoothly and efficiently.
  • Offer hands-on support to all FOH positions, helping wherever needed.
  • Communicate effectively with all departments to ensure seamless service throughout.
  • Handle guest concerns and complaints with professionalism and empathy.
  • Perform discounts, voids, and other POS adjustments as needed.
  • Assist in opening and closing the venue and supervise these procedures when required.
  • Work alongside the Floor Manager, and act as the Manager on Duty (MOD) when senior management is not present.
  • Maintain and enforce health and food safety standards, venue policies, and service standards set by management.
  • Oversee the four key areas of our service system: the host stand, the floor, the bar, and the pass.
  • Step in as needed for any FOH role, ensuring all areas are fully supported.
  • Help facilitate communication between the host stand and management regarding waitlists, seating times, ticket times, and personnel status.

What We Are Looking For:

  • Proven leadership and industry experience with a strong focus on guest experience and hospitality.
  • Exceptional multitasking, organization, and problem-solving skills.
  • Ability to remain calm under pressure and act quickly when necessary.
  • Ability to communicate clearly and maintain positive guest relations.
  • Willingness to be flexible and take on additional duties as required.
  • Prior experience in hospitality, leadership roles, and POS systems.
  • Availability to work weekends and holidays as needed.

Required Certifications & Experience

  • State of Alaska Food Worker Card
  • TAP Card
  • Basic beer and wine knowledge.
  • Previous experience in leadership positions within the hospitality industry is a plus

Why Join Us?

At Palmer Alehouse, we pride ourselves on creating a welcoming and energetic atmosphere for both our team and guests. We offer a supportive work environment where you’ll have the chance to grow your leadership skills and make a meaningful impact on the guest experience.

If you’re passionate about hospitality and ready to take on a leadership role in a fast-paced, fun environment, we’d love to hear from you!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 30 – 35 per week

Benefits:

  • Employee discount

Shift:

  • Day shift
  • Evening shift

Work Location: In person

Salary : $20

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