What are the responsibilities and job description for the Service Advisor position at Palmer Auto Service?
Palmer Auto Service is Hiring a Service Advisor!
Join our team at Palmer Auto Service, where you’ll be part of a winning team with a long history and deep roots in the community. If you’re a talented professional excited about growing your career in the automotive industry, we’d love to hear from you!
Why Join Us?
- Be part of a trusted and community-oriented team.
- Grow your career through ongoing training and professional development.
- Work in a supportive environment where quality and customer satisfaction are top priorities.
Responsibilities:
- Customer Service:
- Greet customers and provide exceptional service from vehicle intake to release.
- Translate customer-reported issues into actionable work orders for technicians.
- Develop accurate repair estimates and maintain positive customer relationships.
- Handle and resolve customer complaints professionally and promptly.
- Repair Orders & Workflow Management:
- Ensure automotive services meet company quality standards.
- Maintain and update customer records in our database.
- Invoice customers for services rendered and ensure all billing details are accurate.
- Vehicle Check-In:
- Check in vehicles promptly upon arrival to ensure efficient workflow.
- Confirm all necessary customer and vehicle information during the check-in process.
- Assign vehicles to technicians, ensuring smooth transitions in the service process.
- Cashing Out Customers:
- Review completed repair orders with customers, explaining the work performed and associated charges.
- Process customer payments accurately, including cash, credit card, and other forms of payment.
- Ensure proper documentation and receipts are provided to customers.
- Resolve billing discrepancies or payment-related concerns as needed.
- Training & Development:
- Participate in company-sponsored training, certifications, or workshops, which may include company paid out-of-state travel.
Qualifications:
- Automotive Knowledge:
- Working knowledge of automotive products, repairs, and parts.
- Ability to prepare accurate estimates, including pricing, parts availability, and labor.
- Understanding of vehicle diagnostics, repair processes, and maintenance.
- Customer Service & Communication Skills:
- Strong communication skills to explain complex automotive processes to customers.
- Exceptional customer service experience to build trust and satisfaction.
- Ability to translate customer needs into technician work orders.
- Technical & Organizational Skills:
- Proficiency with computer programs, including:
- Online point-of-sale systems.
- Digital vehicle inspection tools.
- Word processing and database management.
- Strong organizational skills to schedule appointments, manage records, and oversee work completion.
- Cashing Out Expertise:
- Experience processing customer payments accurately and efficiently.
- Familiarity with different payment methods and billing systems.
- Ability to explain repair order charges clearly to customers.
- Vehicle Check-In Skills:
- Ability to manage the check-in process efficiently, ensuring minimal wait times.
- Attention to detail in verifying customer and vehicle information.
- Experience coordinating workflow to maximize shop productivity.
- Education & Experience:
- Secondary education in the automotive field or equivalent work experience.
- Commitment to continuing education on new vehicle technologies and repair processes.
- Other Skills:
- Basic math skills for billing and payment processing.
- Willingness to take on additional duties as assigned.
Why You’ll Succeed Here:
At Palmer Auto Service, we prioritize excellence in both service and customer relationships. If you thrive on solving problems, enjoy working with a team, and are committed to learning, you’ll find this role highly rewarding.
Apply Today and Start Your Career with Palmer Auto Service! We’re excited to welcome a new team member who shares our passion for the automotive industry and outstanding service.
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
Shift:
- 10 hour shift
- Day shift
- No nights
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $45,000 - $60,000