What are the responsibilities and job description for the Service Technician - On Call Night Shift - Atkinson, NH position at Palmer Gas & Oil?
P almer Gas & Oil is looking to hire a Propane and Oil Service Technician to join their growing team!
Starting Pay $30-$40 Per Hour - On Call Night Shift!
Must Be An Experienced Technician with a NH gasfitter's license.
One year certificate from college or technical school; or three or more years of related experience and / or training; or equivalent combination of education and experience.
SUMMARY
Provides customer service and satisfaction by efficiently maintaining and repairing all Propane and Oil and A / C appliances sold by the company to Residential and Commercial customers in a manner that supports the company’s commitment to service excellence and customer satisfaction. We will provide training on necessary A / C skills.
BENEFITS :
Health Insurance with Vision (Anthem BC / BS)
Starting Pay $30-$40 Per Hour
Overtime Pay
Dental Insurance (Delta Dental)
Short Term and Long Term Disability
Life Insurance
Paid time off
401K / Roth Plan
Annual Bonuses
Industry and ongoing training
Allstate accident and critical illness
EAP-Employee Assistant Program
Flexible Spending Account (FSA)
Health Reimbursement Arrangement (HRA)
Pet Insurance
WORK HOURS - Winter Night Shift – November 1st to March 1st
The heating season “On-Call” service technician is scheduled to cover after-hours callsfrom 5PM –7AM.
This position is paid 40 hours per week for this Monday – Friday night schedule.
There is no on-call stipend for this schedule.
Additionally, if hours physically worked exceeds 40 hours in a pay week, the employee is toreport these hours so that they can be paid at OT rate.
Hours worked in excess of 40 per week must be documented in Paylocity
Holidays – rotating on call schedule with other technicians
Depending on the needs of the company and winter the shift could change by a few weeks
WORK HOURS – March 2nd to October 31st
You will be notified of your work schedule. There are different work schedules :
7 : 00 am to 3 : 30 pm with a half-hour lunch 5 days / week.
6 : 30 am to 5 : 00 pm with a half-hour lunch break 4 days per week.
Start time can vary between 6 : 30 and 7 : 30.
Must be available to work on Saturdays and Sundays as needed and be a part of an on-callservice rotation.
End time will vary daily depending on the job. Occasionally, during our busy season,additional hours may be required to meet our business needs.
On-call is required.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Drives company vehicles safely and to perform requested service at customer’s home or place of business to meet customer requirements and company productivity goals.
Responds and drives to scheduled service call by dispatch or through answering service when on-call.
Follows all company polices & procedures for customer repair visits.
Documents all installed equipment upon arrival : make, model, serial number, type of fuel, necessary test measurements, and pictures where applicable.
Diagnoses diverse electrical and mechanical service issues.
Explains the diagnosed issue in concise terms to the customer, together with the resolution.
Understands, and articulately conveys, company pricing and services to customers.
Identifies and reports to owner potential opportunities for additional business (newer system, service contracts, and additional services).
Completes visit by obtaining customer signature and correct customer information, including email address and phone number.
Able to identify and correct any leaks from the tank to equipment connection.
Attends seminars, training classes, and meetings sponsored by company.
Repairs, installs and maintains gas and oil appliances, and heating, boiler, and furnace systems.
Performs gas checks, tune ups, and clean outs on heating equipment.
Installs propane gas tanks and oil tanks and related equipment.
Maintains all required paperwork associated with service installations and service maintenance calls.
Notes to customers account, any issues that require repair or compromise delivery or service.
Maintains stock, parts, tools and safety and personal protective equipment in the vehicle.
Maintains company vehicle, including frequent interior and exterior cleaning, and refueling. Performs pre- and post-trip inspections and reports all vehicle conditions requiring attention for continued safe operation and proper vehicle maintenance
Assists in training new employees.
Works on various projects and jobs assigned by the manager.
Assists in performing tasks of other employees within the department as needed.
Proficient in the use of electronic devices.
Always maintains and promotes company brand guidelines and core values.
REQUIREMENTS :
One year certificate from college or technical school; or three or more years of related experience and / or training; or equivalent combination of education and experience.
Valid Drivers License
Must have NH gasfitter’s license.
Maine and Mass gasfitter’s license a plus
Maine Oil and Mass Oil a plus.
Must be willing to get all licenses that the company helps train
A / C skills a plus. Must be willing to learn.
Must have strong troubleshooting skills
Safe driving record
Must be available to work on Saturdays and Sundays as needed and be a part of an on-call service rotation .
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