What are the responsibilities and job description for the Account Resolution Specialist position at Palmer Group?
Our client is looking for an Account Resolution Specialist to join its growing team. The position involves monitoring accounts receivable, identifying priority accounts, and contacting customers regarding outstanding payables. Qualified candidates are encouraged to apply today!
Work model:
- On-Site
What will you do:
- Provide customer service and positive customer engagement
- Resolve client discrepancies and short payments
- Communicate with clients via phone, email, and mail to address payment issues
- Monitor and maintain assigned accounts
- Perform customer calls and account resolution
- Assist with the maintenance of customer records, ensuring timely updates and accuracy
- Process payment authorizations via phone and post to accounts accordingly
- Record information about the financial status of customers and the status of collection efforts
What you will need to be successful:
- High school diploma or equivalent
- 1 years of relevant work experience
- Strong analytical and problem-solving abilities
- Proficient with basic office technology
- Highly dependable and consistent
- Excellent communication skills
