What are the responsibilities and job description for the Service Manager - Agricultural Machinery and Equipment position at Palmer Group?
Job Details
Are you passionate about making a difference in the agricultural community? Our client has been committed to supporting Midwest farmers with their machinery and equipment needs for 90 years! Our client's deep-rooted history, exponential growth, and dedication to excellence make them a leading force in the industry. We're looking for a location Service Manager - Agricultural Machinery and Equipment to join their team and help continue their legacy of empowering farmers to succeed. Be part of a company where your work truly matters!
Work model:
- On-Site
What you will do:
- Develop and enforce Service Department processes to ensure customer satisfaction.
- Collaborate with management to set goals and budgets aligned with company objectives.
- Recruit, hire, manage, and develop Service Department employees to foster teamwork and high morale.
- Coordinate customer clinics, field days, and promotional events.
- Submit timely service warranty and PIP claims; schedule jobs, review work orders, and maintain tools and equipment.
- Lead and motivate a team of service technicians.
- Deliver excellent customer service skills and satisfactorily resolve customer issues.
- Review and analyze service department results to assist in business planning, marketing, and goal development.
What you will need to be successful:
- A minimum of a 2-year college degree
- 3 years of experience in customer service - leadership experience is preferred
- Experience with automotive/farming machinery parts and services is preferred
- Background in Ag (business, farming, machinery/equipment)
- Technical/Mechanical acumen
- A go-getter attitude with a desire to set and meet goals and motivate others to do the same
- Good driving record
- Ability to work in a wide variety of environments if and when a need arises
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
