Account Manager – Specialty Ingredients

Description

Position summary:

• At Palmer Holland, our Ingredients Consultants are more than just sellers. They are relationship builders who establish and grow solid connections with customers, suppliers, and the Palmer Holland team. As an employee-owner in this role, you will partner with other teams to receive the support necessary for success. The Ingredients Consultant position is responsible for nurturing relationships with both current and potential customers. You will stand by your customers throughout the entire sales process, providing support and resources. You will keep updated on the latest industry trends and market insights to remain an expert in the Health & Nutrition space.
  
  
  

Essential tasks of the position:

• Developing and implementing sales plans for territory
• Documenting sales activities and performance
• Providing customer quotations
• Sales contract reviews
• Professional interaction with multiple contacts throughout the customer landscape including, but not limited to, R&D, Product Development, Marketing, Procurement, Management, and Corporate Executives.
• Performs duties and tasks as prescribed in company policies, procedures and work instructions.
• Any other task assigned by management or special projects.
  
  
  

Quality:

Activities of the position affect quality including quality objectives. Responsibilities and authorities include where appropriate:

• Initiating action to prevent the occurrence of any nonconformities relating to product, process or quality system, up to and including when necessary, stopping production to correct quality problems.
• Identifying and recording any problems relating to the product, process and quality system.
• Document problem, steps taken for resolution and preventative action in CRM software and notify all parties required.
• Initiating, recommending or providing solutions through designated channels.
• Verifying the implementation of solutions in areas under your control.
• Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
• Perform duties and tasks as prescribed in company policies, procedures and work instructions.
  
  
  

Note:

The outline of duties is not arranged in order of priority. These duties are not meant to restrict initiative, but rather to describe baseline activities. These duties will from time to time be altered to suit the needs of the company.

We are a tobacco and drug free, professional environment.

Position Requirements

Education:

• 4-year degree required, or equivalent experience in a field applicable to our associated industries.
  
  
  

Experience:

• The Ingredients Consultant shall have prior experience in managing and executing product sales. In the case of the company, the experience requirement is at the discretion of the Business Manager.
  
  
  

Training:

• Assessment techniques of examining, questioning, evaluating and reporting sales.
• Additional skills required for managing sales, such as planning, organizing, communicating.
• Additional skills required for technical sales and application expertise.
  
  
  

Knowledge:

• Industry, product and application knowledge relative to the business of Palmer Holland as determined by the President.
  
  
  

Knowledge/Skills:

• Intermediate level of expertise in MS Office and Contact Management Software
• Excellent verbal and written communication abilities
• Ability to maintain professional conduct that exemplifies the corporate policies at all times, particularly when interacting directly with internal and external customers
• Ability to handle sensitive information with confidentiality and discretion
• Detail oriented with strong, accurate clerical skills
• Proficient at multi-tasking
• Highly motivated
  
  
  

Competencies:

• Customer Oriented
• Flexibility
• Follow Up/Responsiveness/Persistent
• Functional Technical Skills
• General Business/Financial Knowledge
• Goal Oriented
• Industry and Product Knowledge
• Influencing Others
• Relationship Building
• Enthusiasm
• Initiative
  
  
  

Physical Requirements:

• Satisfactory motor skills relevant to position
• Ability to sit for long periods of time
• Ability to lift up to 25 pounds
• Ability to drive (Sales)
  
  
  

About the Organization Palmer Holland is a quickly expanding international specialty chemical distributor based in Westlake, OH and operating in the United States and Canada. Palmer Holland represents many of the most recognized manufacturers from around the world. Our customers and principals are rooted in the Agriculture, CASE (coatings, adhesives, sealants, elastomers), Health & Nutrition, Lubricants, and Plastic industrial sectors.

As an independently-owned sales and marketing organization, we have the opportunity to make decisions which are in the best, long-term interest of the employees, customers, and principals we serve. Our sellers work with customers to solve problems and test and re-test different specialty products in order to find the one that will create what the customer needs. The dedication from our employees to continually improve their knowledge base and provide commitment to outstanding technical and customer service enables Palmer Holland to thrive as an industry leader.

As an employer, Palmer Holland's goal to remain independent is solidified through operating as a privately held Employee Stock Ownership Plan (ESOP) with an ownership team made entirely of employees. Palmer Holland views our employees as our most valuable asset, offering a healthy work-life integration and varying opportunities for professional development. We are known for having a culture that emphasizes having fun, being healthy, and working hard. Our office has advanced technology, a shuffleboard table, golf simulator, and treadmill workstations. In the field, our sales team has the tools to make critical decisions on the spot to better respond to customer needs, ultimately forming strong relationships. We believe in providing a work culture that engages employees, encourages growth, and promotes success.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

To perform this job successfully, an individual must be able to perform each essential job tasks satisfactorily. Palmer Holland is committed to the full inclusions of all qualified individuals and reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.