What are the responsibilities and job description for the Account Specialist position at Palmer Logistics?
At Palmer Logistics we understand that benefits matter - we offer a competitive benefit package! You'll be eligible for a variety of rich benefits beginning the first of the month after 60 days of employment, this includes:
- Medical, Dental, and Vision insurance
- Life insurance with additional policies such as critical illness, accident, hospital indemnity, short-term disability and long-term disability
- 401k retirement plan
- Paid holidays
- Paid time off
- Career growth and development opportunities
- Weekly pay (direct deposit)
- Processing of customer orders in accordance with company and customer requirements ensuring accuracy.
- Address customer complaints in a timely manner and escalate to management as needed.
- Research discrepancies in inventory as needed.
- Maintain a good relationship with customers via email and/or phone in a courteous, efficient matter.
- Follow established company policies and procedures.
- Collaborate with office and warehouse personnel to meet productivity goals.
- Perform any additional functions as assigned by management.
- Research OS&Ds reported by the customer
- Audit outbound order accuracy
- Become efficient in various warehousing systems
- Minimum of 2 years of customer service experience in logistics/3PL is a plus.
- Strong work ethic
- Multitasker
- Customer Service Oriented
- Reliable Transportation
- Comfortable working in a fast-paced environment
- Logistics knowledge
- Punctual
- Clerical skills
- Willingness to learn Palmer procedures
- Problem Solver
- Team Player
- Email knowledge
- Flexible work schedule: must be able to come in early, stay late, and/or work weekends depending on operational needs.
- Detail-oriented and capable of performing basic math functions, including addition, subtraction, multiplication, and division.
- Proficient in Microsoft Office Suite.
- High school diploma or GED.
- Ability to read, write, and speak the English language.