General Maintenance Technician

Description

You will serve on a team whose job is to help the guests of Palmetto Dunes Oceanfront Resort enjoy a memorable stay at the Resort in a home or villa that is clean, safe, and exceeds expectations. You will contribute to the success of the Resort supporting the departments who ensure the cleanliness and quality of all the resort rental units. By supporting our company's Noble Purpose, your top priority will be to "care about our guests, and the impact you make on their lives."

This position is responsible for the overall working order of all the resort rental units within contractual guidelines as defined by the Director of Property Management. This position reports to the General Maintenance Manager.

• When interacting with each guest, leave them with a "WOW" story to tell about their experience
• Share customer impact stories with your team in meetings and with management.
• Maintain all rental units in proper working order as defined by the Property Management Division.
• Inspect, operate, or test machinery or equipment to diagnose machine malfunctions.
• Record type and cost of maintenance or repair work
• Repair or replace defective equipment parts, using hand tools and power tools, and reassemble equipment where applicable.
• Use tools ranging from common hand and power tools, such as hammers, hoists, saws, drills, and wrenches, to precision measuring instruments and electrical and electronic testing devices
• Assist in gathering quotes from 3rd party vendors for renovations or repairs.
• Estimate repair costs.
• Perform repairs to rental property as needed during occupancy of units
• Scheduling with tenants to gain access for repair work as needed.
• Respond to emergency calls when directed by employer or office staff.
• Prioritize work to complete assignments in a timely manner.
• Complete daily work record forms and job assignment sheets
• Complete other related paperwork as directed
• Order parts, supplies, and equipment from catalogs and suppliers, or obtain them from storerooms.
• Conduct minor repairs as needed such as the replacement of items where no certification is required.
• Performing preventative maintenance to reduce the risk of future problems
• Work with other service providers for items not covered under our contractual agreements 
• Ensure the integrity of every rental unit, addressing issues in a timely manner.
• Assist in the management of the check-in and checkout communication process with the front desk through effective management analysis and keeping them well informed of issues that impact guest stay.
• Communicate existing and potential issues with your supervisors and PM Team
• Oversee special projects as requested and/or needed by the Property Management Division.
• Review items not covered under the maintenance program and bill for work that is done if 3rd party vendor not required.
• Performs minor electrical maintenance to include but not be limited to replacement or repair of fixtures (e.g. wall switches and outlets, incandescent and fluorescent bulbs and tubes, ballast, sockets, fuses, minor appliances, cords, etc.) using appropriate hand, power and specialty tools.
• Performs minor plumbing maintenance (e.g. replacement or repair of leaks in drains and faucets, unclogging of drains, etc.) to provide operable and efficient plumbing capabilities.
• Assists in performing scheduled and "as needed" inspection and preventive maintenance on tools and equipment to maintain operability of the tools and equipment.
• Attend work unit staff meetings to obtain and disseminate information and participate in discussions on appropriate resolutions to problems.
• Replaces / Update or Repair (e.g. smoke alarms, cabinets, shelves, tile, light fixtures, filter systems, etc.) to provide a safe, comfortable working

Requirements

• Must have two years historical work experience in a maintenance related field. Resort environment or private home/villa repairs a plus.
• Must be well organized, detail oriented, self-motivated and able to handle multiple tasks and meet appropriate deadlines.
• Must have some general IT knowledge.
• Communicate orally with team members, co-workers, employees, contractors and vendors to obtain and provide useful information.
• Work in various adverse conditions such as tight or enclosed spaces, heights, and temperature extremes, indoors or outdoors to complete work assignments.
• Learn quickly and retain knowledge in order to acquire additional skills and maintain technical competencies.