What are the responsibilities and job description for the Vacation Planner / Reservation Sales position at Palmetto Dunes Oceanfront Resort?
JOB SUMMARY: You will be part of a team dedicated to helping both new and returning guests at Palmetto Dunes Oceanfront Resort plan their vacations. Your role will play a key part in the Resort's success by providing guests with an unforgettable planning experience. By embracing our company's Noble Purpose, where we care about our guests and the impact we make on their lives, you'll contribute to creating lasting memories.
ESSENTIAL JOB FUNCTIONS:
- Your top priority will be to carry out Palmetto Dunes Oceanfront Resort's purpose where we care about our guests and the impact we make on their lives.
- Engage with each guest, leaving them with a "WOW" story to share about their experience.
- Share positive customer engagement stories with your immediate team members and co-workers throughout the resort.
- Provide the ultimate first impression of Palmetto Dunes Oceanfront Resort
- Answer inbound calls, which can include general Resort inquiries, vacation quotes, activity bookings & accommodation bookings, and golf bookings
- Respond to all incoming leads from different channels and formats (online, chat, text)
- Follow up with all leads for resort-wide sales using lead management protocols and tools
- Track lead & call information in appropriate formats
- Cross-sell resort wide activities and merchandise
- Other necessary duties as necessary to fulfill department needs
- Adhere to and meet all department sales training techniques and requirements
WORK ENVIRONMENT:
- In-office work
- Extensive phone communication
- No set schedule will require a flexible schedule to work a mixture of opening and closing shifts
GENERAL QUALIFICATIONS - EXPERIENCE, KNOWLEDGE, SKILLS:
- Strong written, verbal and social skills
- Professional and courteous phone and email etiquette
- Knowledge of local area, including Palmetto Dunes
- Knowledge of resort activities
- Helpful and Positive Disposition
- Ability to multi-task
- Sales experience preferred
- Computer skills Microsoft Office Suite
EDUCATION/LICENSURE/CERTIFICATIONS:
- High School Diploma or equivalent
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
