ARB & Covenant Compliance Representative

The Palmetto Dunes Property Owners Association located on Hilton Head Island, South Carolina is looking for an ARB & Covenant Compliance Representative. This position will report directly to the ARB & Community Standards Manager and is responsible for proactively encouraging and enforcing compliance within the community per the covenants and other governing documents.

With a mission to enhance the quality of life, strive to protect the natural environment, and improve the resources of our community for all those who live, invest, work and play here, PDPOA will be regarded as the best and most sought after residential resort community on the east coast. It is governed by a homeowner Board of Directors which oversees the community through onsite management led by the General Manager.

Responsibilities:

· Encourages and enforces covenant compliance within the Palmetto Dunes community. Covenant compliance includes, but is not limited to, adherence to PDPOA’s Covenants, Bylaws, ARB’s DCG’s, Lagoon and Lakes’ PPG’s, and Resort Regulations. Investigates complaints of violations, and issues private citations and fines as necessary.

· Conducts periodic on-site and closing property inspections, including photographing and inspecting properties, issuing the appropriate notices, and ensuring properties are brought into compliance. Prepares a variety of reports, memos, and correspondence; documents and maintains records of enforcement activities for residential properties. Maintains compliance activities in compliance software.

· Inspects and enforces applicable compliance issues pertaining to the lagoon system and shoreline structures. Regularly attends Lagoon & Lake Advisory Group meetings.

· Responds to questions and concerns with regard to covenant compliance; provides information as appropriate and works with the ARB and other PDPOA staff to resolve complaints.

· Demonstrates a full understanding of applicable policies, procedures, and work methods associated with assigned duties.

· Provides administrative support regarding the landscape debris pickup policy.

· Many of the essential functions of this position will be performed in an outdoor setting. Employee must be able to tolerate extreme weather conditions to include heat, humidity, cold weather and rain. Appropriate outdoor attire will be required to be worn.

· Provides assistance with governance and ARB questions and staff support for committees and advisory groups.

Skills and Abilities:

· Strong communication, writing, and interpersonal skill to support effective communication with others. Prompt, courteous communication with owners and guests is expected.

· Adept ability and knowledge to use computer systems, telephone systems, and other office equipment as needed. Knowledge of MS Office (Word, Excel, Outlook) is required.

· Must be authoritative when necessary, and have the ability to control situations and guide conversations to an agreeable resolution.

· Must possess the ability and knowledge to use computer systems. Proficiency in Office 365 including Outlook, basic skills in office procedures, and filing systems is required. Ability to maintain central database for citation and code enforcement activity data.

· Experience in public contact and ability to provide superior customer service while exhibiting professionalism.

· Being able to work with minimal supervision is critical, and multitasking is a necessary skill. Must be able to work on more than one assignment at a time with frequent interruptions, changes, and delays.

Education and Experience

· The ARB & Covenant Compliance Representative should have at least 2 years’ relevant work experience.

· Excellent computer skills are critical and attention to detail and accuracy is required.

Eligibility Requirements

· This position must be able to pass a drug and alcohol test and have a relatively clean driving record.

· A valid driver’s license is required.

Physical Requirements:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are regularly required to see, sit, walk and stand, talk and hear, both in-person and by telephone; use hands repetitively to finger, handle, and feel or operate standard office equipment. Employees are also regularly required to use written and oral communication skills; read and interpret data, information and documents; work under deadlines with frequent interruptions; and pleasantly interact with employees, board members, guests, homeowners and contractors in the course of work, some of whom may be dissatisfied or abusive individuals.

This job requires some physical activity. There will be times when the ARB & Covenant Compliance Representative must be able to inspect properties and work with homeowners, which will require travel to and examination of sites in a variety of weather and terrain conditions.

While performing the duties of this job, the position could be required to alternate between working indoors in a controlled climate with property lighting and an outdoor setting with variable climate and lighting.

PDPOA’s offices and worksites are smoke-free work environments.

All resumes and inquiries will be held in strictest confidence.

Classification: Full-Time, Salaried, Non-Exempt

Annual Salary Range: $50,000 to $55,000 depending on experience

Excellent benefits including matching 401K, annual bonus, cell phone allowance and monthly fuel allowance for commuting.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• HOA Compliance: 2 years (Required)

Ability to Commute:

• Hilton Head Island, SC 29928 (Required)

Ability to Relocate:

• Hilton Head Island, SC 29928: Relocate before starting work (Preferred)

Work Location: In person

Salary : $50,000 - $55,000