What are the responsibilities and job description for the E-Commerce Team Member - North Charleston position at Palmetto Goodwill?
Job Description
Our E-Commerce team members provide Amazing Customer Experiences while supporting mission revenue
generation through the efficient processing and selling of donated items on various online selling platforms. Team
Members in the E-Commerce Team Member I role may work in various roles including quality assurance,
photography, listing, and shipping.
Must be able to:
- Understand English; comprehend instructions provided in verbal and written form.
- Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently.
- Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
- Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
- Thrive in a dynamic, fast-moving environment.
- Use mobile devices, cameras, and computers.
- Use manual and mechanized shipping equipment.
- Independently operate a computer and input descriptive data for online customers.
- Recognize and read small print and markings with or without assistive devices.
- Recognize and report items of poor or unacceptable quality.
- Work effectively in a team-based environment; Interact professionally with customers and a highly diverse team member base on a regular and routine basis.
- Work a flexible schedule, including weekends, and have reliable transportation to and from work.
Must have:
- Basic computer skills including use of various retail related systems, understanding of basic programs. i.e.: Microsoft Word, etc.
- Excellent customer service skills.
- Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.
