What are the responsibilities and job description for the Retail Shift Leader I position at Palmetto Goodwill?
Supervisory Responsibilities:
Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
Retail Assistant Store Manager. Carries out leadership responsibilities in accordance with the Agency's policies
and procedures. Responsibilities include training team members, planning, assigning, and directing work;
addressing concerns and reporting circumstances to the Retail Store Manager or Retail Assistant Store
Manager
- Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect and
- Provides amazing customer experiences to all internal and external customers. (ACE Values)
- Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
- Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
- Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
- Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite Back,
- Sorts, prices, and stocks hardline donations for sale according to established expectations.
- Sorts, tags, and stocks softline donations for sale according to established expectations.
- Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up
- Accurately records donations, production of merchandise and specified tasks.
- Exceeds established production goals corresponding to role in retail location.
- Maintains clean work environment.
- Demonstrates a mastery of cashier, softline production, and donor services / hardline production roles
- Obtains and maintains forklift and walk-behind stacker certification.
- Obtains and maintains first-aid / CPR / BBP certification.
- Trains team members as they are on boarded. Ensures that a positive example is set for all team members.
- Recognizes when team members need coaching and provides immediate coaching when applicable.
- Issue refunds and resolves customer concerns.
- Reports known or suspected security and/or theft problems to a member of store management,
- Complies with all agency policies, procedures, and safety standards throughout all work areas;
- Leads retail team and store activities in the absence of/and at the direction of the Retail Store Manager and/or
- Performs all administrative and clerical duties including but not limited to completing opening/closing duties,
(#485)
in accordance with established guidelines.
- Performs other job-related duties as assigned.
- Read and interpret memos and operating and procedure manuals.
- Effectively present standard information in one-on-one situations to customers and other team
- Add/subtract two digit numbers and multiply and divide by 10's and 100's.
- Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Deal with problems involving a few concrete variables.
- Operate a telephone, multi-key register, typewriter, computer, fax machine, and material handling
- Obtain and maintain Forklift/Stacker and CPR/First Aid certifications.
- Perform data entry and keyboarding.
- Instruct or verify the work of others.
Education and Experience:
High School diplomas or general education degree (GED) and one year of retail experience; or equivalent
combination of education and experience.
Physical Demands:
The team member is regularly (more than 2/3 of the day) required to talk or hear. The team member frequently
(1/3 to 2/3 of the day) is required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms;
push or pull. The team member is occasionally (less than 1/3 of the day) required to sit, kneel, stoop, throw, turn
and twist body. The team member must regularly lift and/or move up to 35 pounds and occasionally lift and/or
move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth
perception. Some local travel required.
