What are the responsibilities and job description for the Clinical Intake Coordinator position at Palmetto Infusion?
About Us:
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
About the Role:
The Clinical Intake Coordinator manages the timely processing of new referrals, provides clinical support and education to patients and staff, and
ensures compliance with insurance and FDA guidelines. This role focuses on delivering excellent customer service, coordinating with internal
teams and providers, and continuously improving processes in a dynamic healthcare environment.
Schedule: Monday – Friday; 8:00 AM – 5:00 PM.
Minimum Qualifications:
Experience/Education:
At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.
Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands:
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.
At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.
For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.
About the Role:
The Clinical Intake Coordinator manages the timely processing of new referrals, provides clinical support and education to patients and staff, and
ensures compliance with insurance and FDA guidelines. This role focuses on delivering excellent customer service, coordinating with internal
teams and providers, and continuously improving processes in a dynamic healthcare environment.
Schedule: Monday – Friday; 8:00 AM – 5:00 PM.
Minimum Qualifications:
Experience/Education:
- Graduate from an accredited school of nursing or certified medical assistant program.
- 2 years of clinical experience.
- Active LPN or RN license in the state(s) of practice or Certified Medical Assistant.
- Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
- Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
- Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.
- Provides timely acceptance and completion of new referrals.
- Acts as a clinical resource for the intake team, educating patient on drug specific information, and providing clinical support to patients as needed.
- Reviews insurance medical policy requirements and FDA guidelines and provide guidance to non-clinical staff.
- Obtains all needed information from MD office for insurance authorizations and clinical purposes.
- Coordinates with the team to follow up on insurance denial, peer-to-peer reviews, and appeals.
- Contacts patients to complete Welcome Call assessment and review the intake process.
- Answers calls from queue and assist callers in a timely and polite manner.
- Demonstrates support and willingness to coordinate with sales team to maintain professional relationships with our referring providers and their patients.
- Gives high priority to client satisfaction and anticipates customer needs.
- Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self, takes pride in his/her work and completes work on schedule.
- Demonstrates adaptability to an increasingly complex and changing environment, maintaining composure under pressure.
- Maintains industry knowledge pertaining to medications, insurance medical policies, and general insurance data base.
- Takes initiative to present ideas and suggestions for process improvements to the supervisors, and management.
- Competitive Compensation
- Comprehensive Medical Insurance
- Dental and Vision Insurance
- Company Life Insurance
- Voluntary Life and Disability Insurance
- Additional Voluntary Supplemental Plans
- Flexible Spending Account (Medical and Dependent Care)
- Health Savings Account
- 401K Retirement Plan
- Employee Assistance Program (EAP)
- Employee Discounts
- Ramsey SmartDollar Program
- Referral Program
- Tuition Assistance
- Paid Time Off
- 8 Paid Company Holidays
At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we're working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount. We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive.
Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the lives of those we serve.
Physical Demands:
- The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.
All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
