What are the responsibilities and job description for the Customer Service Coordinator/Admin Assistant position at Palmetto Pain Management, LLC?
Job Title: Customer Service Coordinator / Administrative Assistant
About Us:
Palmetto Pain Management is a patient-focused medical practice dedicated to providing exceptional care and service. We pride ourselves on creating a welcoming and supportive environment for both our patients and staff.
Position Overview:
We are seeking a highly organized and compassionate Customer Service Coordinator/Admin Assistant to join our team. This individual will play a crucial role in ensuring smooth operations within our practice while providing outstanding customer service to our patients.
Key Responsibilities:
- Greet patients warmly and professionally, creating a positive first impression.
- Answer phone calls and respond to patient inquiries with professionalism and empathy.
- Schedule appointments.
- Support administrative tasks such as scanning, errands etc.
- Handle sensitive information with confidentiality and in compliance with HIPAA regulations.
- Proactively identify opportunities to improve patient satisfaction and office efficiency.
Qualifications:
- High school diploma or equivalent; additional education or certifications in healthcare administration is a plus.
- Previous experience in a customer service or administrative role, preferably in a medical setting.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with medical office software. Athena experience a plus!
- Ability to multitask and prioritize in a fast-paced environment.
- A friendly, patient-focused attitude with a commitment to excellence.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative team environment.
- The chance to make a meaningful impact on patients' lives.
How to Apply:
If you are passionate about providing exceptional service and want to contribute to a caring medical practice, we’d love to hear from you. Please send your resume and a brief cover letter to jhodge@palmettopain.net.
