What are the responsibilities and job description for the Customer Sales Rep position at Palmetto State Armory L?
JOB PURPOSE |
Assist customers in initiating their purchases. Provide the highest level of customer service to maintain a positive buying experience.
DUTIES AND RESPONSIBILITIES |
- Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
- Provide outstanding customer service.
- Greet customers in a timely matter as they approach your work area.
- Resolve customer issues to the best of your ability.
- Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
- Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
- Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
- Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
- Efficiently close sales to meet overall store sales goals.
- Reports directly to store manager but frequently given daily duties or instruction from the Department Lead.
- A commitment to following directions is required.
- All other duties as assigned.
QUALIFICATIONS |
- High school diploma or GED
- Previous sales or customer service experience.
- High attention to detail.
- Working knowledge of 4473 paperwork and the FBI NICS system preferred.
- Strong problem-solving skills, and able to deal with high customer volume.
- Cash handling and previous cash register experience is a plus.
- Strong interpersonal skills, including effective communication both orally and written.
- Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
- Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
WORKING CONDITIONS |
This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
PHYSICAL REQUIREMENTS |
Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70lb, climbing, stooping and sitting.
DIRECT REPORTS |
Not Applicable.
Must be at least 18 years old.
