What are the responsibilities and job description for the Systems Engineering Supervisor position at Palmetto State Armory L?
JOB PURPOSE
A Systems Engineer Supervisor is responsible for a team who resolves escalated service issues, coaches team members to resolutions, engineers and implements complex projects, and maintains and oversees the technology of their assigned accounts. This role is a key position within the IT department and will be called upon to resolve the highest level technical issues.
DUTIES AND RESPONSIBILITIES
- Leads, supervises, and develops team members
- Provide technical services and support for the following areas:
- Network level: WAN and LAN connectivity, routers, firewalls, and security
- Internal systems, cloud and network infrastructure.
- Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint
- Virtualization technologies: VMware, Citrix, and Microsoft
- Remote access solution support: VPN, Terminal Services, and Citrix
- Remote monitoring and management of system alerts and notifications
- Work escalated support issues related to Microsoft's core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions.
- Perform network assessments, security audits and new client consultations
- Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
- Work with End User projects, identify new products and solutions, and research solutions
- Document maintenance for all computer systems and network infrastructure
- Communication with end users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Be available for other team members and coach them to resolution
QUALIFICATIONS
Qualifications include:
- BS in technical field. MS Preferred. Will consider relevant work experience in lieu of education
- 10 year’s experience in a related working environment.
- Hyper-V, vSphere, SQL, and Terminal Services
- Exchange Server 2003 – 2016
- Windows Server 2003 – 2016
- SharePoint
- WAN Technology (MPLS, VPLS, VPN)
- VPN connectivity troubleshooting and configuration (Cisco, OpenVPN).
- Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologies
WORKING CONDITIONS
Work is performed in an operational office environment to include on-call.
PHYSICAL REQUIREMENTS
Employee may experience the following physical demands for extended periods of time: Sitting for extended periods of time; use of hands and fingers to operate a computer keyboard, mouse, sorter, power tools, and to handle other computer components; occasional climbing or bending to inspect cables in floors and ceilings; lifting and transporting of moderately heavy objects, such as computers and peripherals.
DIRECT REPORTS
Junior Network Engineer, Technical Support Engineer, Technical Support Specialist
Must be at least 18 years of age.
