General Manager

Job Title: General Manager
Reports To: Owner/CEO

Job Overview:
We are seeking a dynamic and experienced General Manager to lead and oversee all operations at our vessel relocation company. The General Manager will be responsible for ensuring the efficient and profitable day-to-day operations of the business, including managing logistics, staff, customer relationships, and financial performance. The ideal candidate will have strong leadership skills, a deep understanding of the transportation or boating industry, and a passion for delivering excellent service.

Key Responsibilities:

Operational Management:

• Oversee and manage all aspects of the company’s vessel relocation operations, ensuring seamless and efficient service delivery.
  
• Supervise logistics planning and route scheduling, ensuring on-time and safe transportation of boats.
  
• Monitor operational performance and implement improvements to enhance productivity, efficiency, and customer satisfaction.
  

Team Leadership and Staff Management:

• Lead, motivate, and develop a team of drivers, logistics coordinators, and administrative staff.
  
• Conduct regular staff performance evaluations and provide training to improve skills and performance.
  
• Ensure compliance with company policies, safety regulations, and local, state, and federal laws.
  

Financial Oversight:

• Develop and manage the company’s budget, monitor expenses, and ensure financial targets are met.
  
• Prepare financial reports for ownership, including profit and loss statements, budgeting, and forecasting.
  
• Implement cost-saving measures without compromising service quality.
  

Customer Relationship Management:

• Build and maintain strong relationships with customers, providing exceptional service and ensuring their needs are met.
  
• Resolve customer concerns or complaints in a professional and timely manner.
  
• Identify opportunities for business growth through customer feedback and market analysis.
  

Business Development and Strategy:

• Identify and pursue new business opportunities to expand the company’s client base.
  
• Develop and execute marketing strategies to increase brand awareness and attract new clients.
  
• Collaborate with ownership on long-term business goals and objectives, ensuring growth and profitability.
  

Compliance and Safety:

• Ensure the company complies with all relevant regulations, including licensing, insurance, and safety requirements.
  
• Develop and enforce safety protocols for hauling operations, ensuring a safe work environment for staff and customers.
  
• Maintain and update required documentation, including vehicle inspections, permits, and certifications.
  

Qualifications:

Experience:

• Minimum of 5 years of experience in a management or leadership role within the transportation, logistics, or boating industry.
  
• Proven track record of successfully managing operations, teams, and financial performance.
  

Skills:

• Strong leadership, decision-making, and problem-solving skills.
  
• Excellent communication and interpersonal skills.
  
• Proficient in financial management and budget oversight.
  
• Ability to work under pressure and make decisions quickly.
  
• Knowledge of transportation logistics, safety standards, and industry regulations.
  
• Proficiency in Microsoft Office and industry-specific software (e.g., fleet management or logistics platforms).
  

Education:

• Bachelor’s degree in Business Administration, Logistics, or a related field preferred. Equivalent experience will also be considered.
  

Working Conditions:

• Full-time position, [Hours of Operation].
  
• Occasional travel may be required.
  
• Availability for occasional after-hours support as needed.