What are the responsibilities and job description for the DENTAL PATIENT ADVOCATE position at PALMS MEDICAL GROUP?
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Description
Looking for your forever 'nursing home'? We offer our nursing family a work life balance and supportive team in each of our clinics that makes PALMS culture our greatest benefit. Besides a Monday through Friday set schedule and a rich PTO plan, we treat every employee like Family. Feel the difference, apply today.
We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to residents of 7 counties via our 13 offices in North Florida.
PERKS
The Dental Patient Advocates are responsible for all clerical and front desk administration duties, including but not limited to greeting guests, answering telephones, scheduling patients and payment collection, referrals, establishing and maintaining accurate patient dental records in the EDR.
Description Of Primary Responsibilities
Description of Primary Attributes
General Development
Description
Looking for your forever 'nursing home'? We offer our nursing family a work life balance and supportive team in each of our clinics that makes PALMS culture our greatest benefit. Besides a Monday through Friday set schedule and a rich PTO plan, we treat every employee like Family. Feel the difference, apply today.
We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to residents of 7 counties via our 13 offices in North Florida.
PERKS
- Work a Monday through Friday schedule from 8am - 5pm.
- Enjoy 12 PAID Holidays including your Birthday.
- Family focused company values for work/life balance
- 20 days of PTO per year.
- Pay increase after initial 90 days of employment,
- Low-cost Palms office visits and Palms Pharmacy prescriptions for employees and dependents.
The Dental Patient Advocates are responsible for all clerical and front desk administration duties, including but not limited to greeting guests, answering telephones, scheduling patients and payment collection, referrals, establishing and maintaining accurate patient dental records in the EDR.
Description Of Primary Responsibilities
- Responsible for customer service
- Smile, welcome, and assist the patient upon their entry into the clinic
- Answer, screen and route telephone calls in a polite and professional manner.
- Resolved patient requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
- Build and maintain professional relationship with patients by providing prompt and accurate service so as to promote patient loyalty
- Responsible for patient check in
- Obtain accurate patient information with the appropriate signatures, including but not limited to, demographics, insurance, consent and dental/medical history forms.
- Maintain knowledge of accepted insurances including deductibles, premiums, frequency limitations and provider charges.
- Understand, articulate and sign the patient up for the sliding fee scale.
- Accurately and proficiently enter data into NextGen and Phreesia
- Maintain efficient patient flow with regard to front desk and clinic operations.
- Know how to schedule and preschedule an appointment.
- Assure patients, visitors and vendors are announced and routed to the appropriate departments.
- Maintain orderly and professional work areas.
- Responsible for patient check out
- Collect patient encounter form.
- Verify the procedure and diagnosis code.
- Collect charges for services delivered.
- Collect on patient's outstanding balance (medical and dental)
- Perform end-of-day activities, including but not limited to; assuring all encounters are accounted for, reconciling cash drawer, reconciling charges, submitting reconciled balance sheet, deposits and encounters to the Finance Department each day, daily local bank deposits, and maintaining encounter and cash flow logs.
- Responsible for patient referrals
- Perform a variety of duties associated with referring patients to other specialists or institutions for additional dental care
- Review and explain process for referral to patient including, but not limited to what is involved, who providers are and how to get to specialists office
- Possess knowledge of referral process including accurately entering, and submitting patient referral information into insurance portals.
- Responsible for authorizations
- Understand which insurances require authorizations and how to document those authorizations.
- Navigate the online web sites for insurance authorizations
- Know all information needed to retrieve authorization (dx, ins, ID)
- Responsible for administrative duties
- Read and adhere to the Front Desk Policy Manual, Dental Policy Manual and HIPAA Policy Manual
- Check emails at least twice daily.
- Assist the Executive VP of Patient Services with data collection for UDS and grant applications.
- Assist with audits and surveys
- Perform any other duty assigned to improve the efficiency of PMG.
Description of Primary Attributes
General Development
- Must be organized, a self-starter and detailed oriented
- Job duties require the ability to work independently and as part of a team
- Expected to travel and cover other sites during Dental Patient Advocate absences
- Employee shall be able to read and interpret written dental instructions
- Employee will know how to efficiently operate NextGen,
- Employee will be expected to navigate and operate Microsoft Office suite products, including Word and Excel
- High School Diploma or Equivalent
- Current BLS (basic life support) Certification
- Effectively communicates complex and/or technical information to co-workers, patients and/or vendors
- Standing for long periods of time
- Sitting for long periods of time
- Viewing a computer monitor for long periods of time
- Bending
- Stretching / Reaching
- Walking short distances
- Lifting up to 50 pounds
- Operating office equipment (computer, fax machines, telephones and copy machines)
- Reading forms / Instructions / Patients Charts
- Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
- Exposure to potentially violent / irate patients
- Health / Safety Consideration of Position
- Exposure to chemical infectious / contagious illness
- Exposure to chemical and inhalation of antibiotics during reconstitution
- Exposure to X-Ray radiation
- Exposure to a variety of scents and odors
- Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws
