What are the responsibilities and job description for the IT SUPPORT TECHNICIAN position at Palms Medical Group?
We hire to retire. Come join our amazing team of professionals offering total family wellness and healthcare to residents of 7 counties via our 13 offices in North Florida.
Position Summary
The Help Desk Technician is responsible for providing Tier 1 I.T. support for workstations and applications critical to PMG’s operations. They are also responsible for asset tracking and ordering inventory and supplies throughout the Palms Medical Group (PMG) Facilities.
Description of Primary Responsibilities
1) Respond to internal employee technical issues via phone, email, and chat
2) Install, configure, make changes, and repair computer hardware and software
3) Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
4) Responsible for laptop inventory control, set up, and distribution to employees
5) Responsible for secure destruction of deprecated hardware and software
6) Manage Help Desk tickets in a timely manner
7) Manage physical access to all PMG facilities, including programing RFID badges and maintaining access logs
8) Manage Active Directory and Microsoft 365 accounts
9) Conduct routine purchases for PMG, including Medical, Dental, and general office supplies for PMG
10) Receive, organize, and distribute inventory
11) Assist the Systems Administrators with Active Directory account maintenance as needed
12) Assist the Director of IT with Network installations and troubleshooting of IP-based infrastructure
13) Assist in monitoring maintenance logs
14) Assist in management of PMG’s Emergency COOP plan (Continuance of Operations Plan)
15) Manage monitoring accounts for all on site generators
16) Shall perform other related duties as requested by the Director of Information Technology, VP of Business Continuity & Client Relations, CFO, or the CEO to improve the efficiency of PMG
Requirements:Description of Primary Attributes
General Development:
1) Must be organized, a self-starter and detailed oriented
2) Job duties require the ability to work independently and as part of a team
3) Basic understanding of information technology and Windows operating systems
4) Must be able to work flexible hours
5) Expected to safely operate a motor vehicle
Professional & Technical Knowledge:
1) Good understanding of computer systems, mobile devices and other tech products
2) Good problem-solving, analytical, and team-working skills
3) Customer service oriented
4) Ability to evaluate objectively, fairly, and consistently
5) Able to work with minimal supervision
Licenses & Certifications:
1) High School Diploma or Equivalent
2) An unrestricted and active State of Florida driving license
3) Current BLS (basic life support) Certification
4) CompTia A certification
5) CompTia Network or Security certification
Communications Skills:
1) Effectively communicates complex and/or technical information to co-workers, patients and/or vendors
2) Gaining feedback from employees to improve I.T. methods.
Physical/Mental/Emotional Demands:
- Standing for long periods of time
- Sitting for long periods of time
- Viewing a computer monitor for long periods of time
- Bending
- Stretching / Reaching
- Walking short distances
- Lifting up to 50 pounds
- Operating office equipment (computer, fax machines, telephones and copy machines)
- Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone
- Health / Safety Consideration of Position
- Exposure to chemical infectious / contagious illness
- Exposure to chemical and inhalation of antibiotics during reconstitution
- Exposure to X-Ray radiation
- Exposure to a variety of scents and odors
- Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws
