What are the responsibilities and job description for the Manager Resident Engineering SoCal position at palo_alto_networks?
PALO ALTO NETWORKS is a revolutionary and dynamic company creating next generation enterprise security products. If you are a motivated, intelligent, creative, and success-oriented individual who wants to make a difference, this job is for you!
DESCRIPTION :
In this role, you will manage a group of resident engineers in your assigned territory. You will be responsible to drive professional services business, provide management oversight to your team and all ongoing engagements. You will also work closely with sales to ensure customer satisfaction, build relationships with all customers in your territory to ensure customer success and reference ability.
RESPONSIBILITIES :
- Provide strategic direction and input to the technical development of all the resident engineers reporting to you.
- Manage the activities of the Resident Engineers such as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions.
- Build relationships with customers with resident engineers engaged to ensure that the timelines are being met, feedback on how our resident engineers are performing, escalations, etc.
- Build relationships with the Sales team to :
- Ensure customer requirements are met.
- Drive new business by utilizing Professional Services capabilities and offerings.
- Ensure all customer engagements are successful.
- Provide status to the Services leadership team on all major activities, issues, escalations, etc.
- Participate in the development and execution of strategic direction and input to the technical development of the Resident Engineering product offerings.
- 50 % travel is required.
REQUIREMENTS :
J-18808-Ljbffr
