Chief of Staff

Serve as key strategic partner to COO in overseeing day-to-day family office operations

• Drive execution of Principal's priorities through effective delegation and follow-through
• Develop and implement systems to enhance operational efficiency across the organization
• Maintain comprehensive visibility across all workstreams to identify and resolve bottlenecks

Team Leadership & Development

• Oversee and manage performance of Executive Assistants, Personal Assistant, and Family Assistant
• Define clear roles, responsibilities, and success metrics for support staff
• Implement professional development programs and career progression frameworks
• Foster a culture of excellence, discretion, and anticipatory service
• Lead recruitment and onboarding of new support staff

Principal Support & Calendar Management

• Ensure Principal's time is optimized through sophisticated calendar management
• Coordinate complex logistics for personal, professional, and family commitments
• Oversee preparation of briefing materials and background research
• Maintain Principal's effectiveness through proactive problem-solving and risk mitigation

Executive Communications & Stakeholder Management

• Serve as the central communication hub for all matters requiring Principal's attention
• Manage and filter incoming requests, ensuring only relevant matters reach the Principal
• Draft and review executive communications on behalf of the Principal
• Coordinate with family office executives, external partners, and key stakeholders
• Develop and maintain communication protocols across the organization
• Ensure timely and appropriate follow-up on Principal's behalf
• Prepare and review briefing materials for meetings and key decisions
• Maintain relationships with key external partners and stakeholders

Operational Excellence

• Design and implement standard operating procedures across support functions
• Develop systems for tracking and reporting on key performance metrics
• Manage vendor relationships and service level agreements
• Oversee budget planning and resource allocation for support functions
• Implement technology solutions to enhance team productivity

Project Management

• Lead cross-functional initiatives requiring coordination across family office
• Establish project management frameworks and reporting structures
• Drive accountability through clear deliverables and timelines
• Ensure effective communication across stakeholders