What are the responsibilities and job description for the Front Office-Medical Clinic position at Palo Verde Cancer Specialists?
Job Description
This position is responsible for performing various administrative and patient care functions. The ideal candidate will provide outstanding customer service, ensuring a smooth patient flow process by handling tasks such as admissions, financial counseling, billing, scheduling, paperwork completion, and basic explanation of procedures.
Key Responsibilities:
- Registration: Performs registration processes, verifies insurance coverage, and obtains authorization notifications.
- Billing and Customer Service: Serves as a liaison between patients, the billing department, and payors to enhance account receivables and resolve outstanding issues.
- Scheduling: Responsible for scheduling patients, families, procedures, and physician appointments.
- Patient Flow Optimization: Utilizes effective customer service communication skills to ensure positive patient response to service.
- Medical Records Management: Maintains medical records, ensures they are pulled and ready daily, and assists in obtaining needed records from other departments.
- Preparation for Exam and Treatment: Updates patient information, reports condition changes to team leads or providers, and assists with interpreter services.
- Environmental Maintenance: Maintains a clean and functional environment, including cleaning and disinfection of counters, lobby, computers, phones, break rooms, and storage areas.
Requirements
- Minimum Qualifications:
- Experiential training in medical front office and insurance billing procedures.
- Ability to perform basic math functions and assemble data into reports using spreadsheet programs.
- Handling confidential information and sensitive issues.
- Working under minimal supervision and making independent decisions.
- Excellent communication, human relations, attention to detail, and organizational skills.
- Multitasking activities.
- Communicating effectively to various ethnic and cultural backgrounds.
- Preferred Qualifications:
- Previous medical office and/or billing experience in a healthcare setting.
- Additional related education and/or experience.
- Two or more years working with patient flow and/or similar medical office work and knowledge of medical terminology.
