What are the responsibilities and job description for the Host/Hostess position at Paloma Resorts?
Join the fun, fast-paced environment at Destination Geneva National, located along the shores of Lake Como in Lake Geneva, Wisconsin's most popular resort town. We offer part-time host/hostess positions at Geneva National's acclaimed turf smokehouse, multi-award-winning Hunt Club Steakhouse, and The Ridge Hotel's Crafted Italia. Be part of the upbeat team that delivers an exceptional and memorable dining experience for GN Members and guests! Host/Hostess is a great starting position for a career in Food & Beverage or as an entryway job leading up to server/bartender. Primary responsibilities include welcoming guests, escorting diners to their tables, providing them with menus, and answering calls for reservations and to-go orders.
PRIMARY RESPONSIBILITIES
Watch for guest arrivals and welcome them to the outlet. (If at the Hunt Club, open the door to greet and welcome diners.)
Escort guests to their reserved table.
Once seated, provide guests with menus, answer any initial questions, and introduce their server.
Answer the phone, take reservations, respond to questions and provide exemplary and thoughtful customer service in the process.
Assign guests to preferred tables while keeping table rotation in mind. (Knowledge of Open Table a plus.)
Value timely communication by keeping the Restaurant Manager apprised of special requests, special occasions or complaints and taking ownership to ensure that that all are addressed with care.
Back up the team as needed, e.g., bussing and setting tables.
Uphold high sanitation, safety, and service standards.
SUCCESS FACTORS
• Highly organized multi-tasker
• Positive, contagious, enthusiastic attitude
• Strong verbal communication skills, ability to connect with others
• A genuine service mindset
• Team player
• Menu and etiquette knowledge
WORKING CONDITIONS/PHYSICAL DEMANDS
• Ability to stand for an entire working shift (8-10hrs)
• Apply caution when around sharp objects
• Safely navigate wet slippery surfaces
• Ability to bend, stand, and stoop for extended periods of time
