What are the responsibilities and job description for the Resort Operations Manager in Training position at Paloma Resorts?
Resort Operations Manager in Training
Join the fun, fast-paced Hospitality team at Destination Geneva National and develop on-the-job skills that will rocket your résumé and career to the next level. Take advantage of this unique opportunity to train alongside our professional, customer-centric Front Desk/Call Center team, honing your communication, leadership, customer service, and problem-solving skills while living in the bustling and beautiful Lake Geneva, Wisconsin’s premier resort town.
As a Resort Operations Manager in Training, you will experience the importance of Front Desk and Call Center operations at a multi-property, semi-private resort.
Learn to process guest check-ins, check-outs, room assignments and special requests.
Develop refined customer service skills, both in-person on by phone.
Acquire the ability to anticipate and respond to guest needs.
Work with the Call Center/Front Desk team to establish and meet sales goals.
Multi-task by speaking with customers while making online reservations in real time.
Run and check daily reports using tee time and reservation software.
Develop guest recovery skills to meet customer expectations graciously.
Uphold opening and closing protocols and service standards.
Participate in and contribute to weekly team meetings.
Requirements
Currently enrolled in a four-year college program or recently graduated
Emphasis of study preferred to be focused on hospitality, resort, or restaurant management
Strong organizational, leadership and communication skills
Capable of a minimum 10-week commitment
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
