What are the responsibilities and job description for the Student Support Program Coordinator (Continuing Education) position at Palomar College?
Please see Special Instructions for more details.
The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Posting Details
Position Information
Position Title
Student Support Program Coordinator (Continuing Education)
Department
Workforce, Community and Continuing Education
Location
San Marcos
Full or Part Time
Full-Time
Category
Classified
Hours per week
40
Number of Months
12 month
Work Schedule
Monday – Friday, 8:00 a.m. – 5:00 p.m.
- Occasional night and weekend hours may be required due to department needs.
- Palomar College believes a healthy work-life balance can improve the physical, emotional, and mental health of our employees. In support of this belief, the District offers the opportunity to work remotely for certain positions, depending on the operational needs of the District and the provisions of the Remote Work Policy. Probationary employees are not eligible to work remotely unless approved by the Assistant Superintendent/Vice President, Human Resource Services. No employee is guaranteed the right to work remotely. No employee shall be authorized to work remotely 100% of the time unless approved by the Assistant Superintendent/Vice President, Human Resource Services.
Grade
26
Salary/Wage
$5,733.10
Salary/Wage Frequency
Monthly
Benefits
In addition to a competitive compensation structure, Palomar College also offers an extremely generous benefits package.
- Insurance fully paid for employees and their eligible dependents: four medical plans, dental HMO, and the vision plan (additional plans are available that require employee buy up/monthly contribution)
- Vacation, sick leave and 25 paid holidays
- $80,000 employee term life/accident insurance policy (additional buy up options available)
- Employee long-term care insurance
- Employee Assistance Plan (EAP) – Confidential free counseling, financial, legal, personal and professional development resources for all members of your household
- Additional buy up options available for other voluntary insurance benefits
- Enrollment in CalPERS (California Public Employees Retirement System)
The estimated maximum value of this employer-paid benefits package is approximately $41,360 annually.
Primary Function
Coordinates, organizes and oversees the daily operations, activities, events and support services of a District student support program, working with diverse student populations which may include underserved/underrepresented students; provides information to students on programs, services and counseling; monitors program budget; acts as a liaison between the program and other departments, community partners, governmental agencies, or other educational institutions; acts as a resource in response to sensitive matters related to program students and their needs.
Minimum Qualifications
To be eligible for this position, you must meet and provide evidence of the following minimum qualifications:
- Experience: Four years of related experience working with underserved/underrepresented students or a similar population, or administrative support experience.
Note: For work experience, a “year” is defined as equivalent to 40 hours per week for 12 months. If the position requires supervisory experience, the experience must be at a professional level (i.e. evaluation and/or discipline of staff).
AND
- Education: Equivalent to an associate degree from an accredited college or university.
Transcripts must be included to receive credit for education and/or to substitute education in lieu of experience (i.e. Bachelor’s degree = 4 years of experience). Click here for Guidelines for Equivalency for Classified Positions.
Only coursework completed at, and degrees awarded by, accredited institutions recognized by the U.S. Department of Education will be considered as satisfying the minimum qualifications. Coursework and degrees that are completed outside of the United States are required to have transcripts evaluated (evaluation to U.S. equivalency and a course by course analysis) by an appropriate U.S. credentials evaluation service. For a list of credentials evaluation agencies accepted by Palomar College, visit the National Association of Credentials Evaluation Services (NACES) website at https://www.naces.org/index, or the Association of International Credential Evaluators, Inc. (AICE) website at http://aice-eval.org/.
Diversity, Equity, Inclusion, Accessibility and Antiracism (DEIAA) Statement
Palomar College serves over 30,000 students from a variety of backgrounds and we are proud to be a Hispanic Serving Institution. Our student body is rich in its diversity. Click here to see a quick overview of our student demographics on our recent Student Fact Sheet.
Palomar College is committed to diversity, equity, inclusion, accessibility and antiracism (DEIAA). We are dedicated to empowering students to succeed and are guided by our core values; some of which are the following:
- Access – We make education possible for everyone.
- Diversity, Equity, and Inclusion – We recognize and respect diversity, seek to foster a culture of inclusion and belonging, and strive to address inequities.
All positions require cultural competency which includes the sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, sex, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty, and staff.
Preferred Qualifications
- Experience with and/or knowledge of community college academic and student services.
- Experience with and/or knowledge of CAEP (California Adult Education Program) and its regional implementation in San Diego and Imperial Counties.
- Experience with and/or knowledge of Adult learning theory, principles of organization, and project management.
Licenses and/or Certificates
Possession of an appropriate, valid California driver’s license by time of appointment.
Supervision Received and Exercised
Supervision Received From: An Assigned Administrator or Supervisor
Duties and Responsibilities
Essential Functions: Essential responsibilities and duties may include, but are not limited to, the following:
- Coordinates, organizes, and oversees the daily operations, activities, events, and support services of a District student support program, working with diverse student populations which may include for underserved/underrepresented students; coordinates, assigns, and participates in front-desk coverage; develops, maintains and manages the program’s resources, materials and library of program related information; assists with the development of and delivers program workshops and orientations; assists in developing and maintaining a safe, culturally sensitive and welcoming environment in support of the District’s commitment to diversity, equity, inclusion, accessibility, and antiracism.
- Provides information to students, faculty, and the community on program services, resources, policies, and procedures; assists students, faculty, staff, and the public on the use of specialized software and the internet for program related information searches; assists current and potential students with understanding and completing various forms/applications and meeting program and matriculation requirements; assists students in researching academic and career interests; interviews students, assesses needs and takes appropriate action or refers to counseling staff; assists counselors in appointment scheduling; supports program related social media, online communities, websites, and forums.
- Monitors and maintains program budget information, tracking, and forecasting; calculates budget usage and fund percentages; tracks multiple funding sources; maintains separate budget and expense tracking programs based on funding sources; runs general budget reports through spreadsheets and financial systems and calculates budgets based on fiscal cycles of the District and funding sources; may process budgetary adjustments and transfers when warranted.
- Identifies, purchases, and maintains the program’s computers, equipment, supplies, resources, and materials within approved guidelines and limits; approves and processes invoices for budget expenditures within approved guidelines and limits; maintains program tracking; assists with collection of data for or conducts program evaluation, measurement, and verification activities; prepares or collects data for statistical, financial, participant and program activity reports; provides lower-level staff with information regarding timecards, pay, absences, benefits, etc.
- Develops and maintains statistical tracking systems for the program; ensures accurate entry of student data into appropriate systems, student files, and records; develops and maintains a variety of statistical records and reports; conducts studies and analyses to identify need for new programs/services and evaluate the effectiveness of current programs; assists in assessing department outcomes and student learning outcomes in applicable program initiatives.
- Generates sensitive and complex reports and documents using advanced word processing; assist in the development and maintenance of partnerships with community agencies, business/industry, and local government; liaisons with local high schools, other colleges, and academic institutions.
- Plans, coordinates, organizes, implements, and oversees the program related major events such as outreach fairs and seminars; updates and maintains databases of participating employers, colleges, community groups, and/or vendors and collects participant fees; works with District staff to reserve facilities, tables and equipment and makes arrangements for decorations and entertainment; prepares correspondence, forms, sign-in sheets and other documents and materials; works with other District departments and staff to publicize events; coordinates and participates in event setup and cleanup; greets participants; responds to questions and assists in resolving concerns and complaints.
- Participates in selecting, scheduling, and providing lead work guidance to lower-level staff and student workers; assigns work to lower-level staff and ensures completeness, accuracy, and conformance with District/departmental standards; provides information, guidance, and training on work processes and technical procedures; assists in maintaining a fair and open work environment in accordance with the District’s commitment to teamwork, mutual trust, and respect.
- Performs community outreach; conducts site visits for student recruitment; plans, schedules, and hosts class, school, and community agency visits to the program; coordinates travel to conferences, student field trips, workshops, activities, and retreats; develops and distributes correspondence, flyers, mailers, and other materials to publicize program events, services, resources, orientations, workshops, and other activities.
- Interprets and applies applicable federal, state, and program policies, procedures, and guidelines; in coordination with the Administrator/Supervisor remains current on applicable legislative decisions and developments.
- Works closely with K-12 adult school liaisons to perform the position’s duties and support the Continuing Education’s Adult Education Dual Enrollment.
- Conducts research on Continuing Education/noncredit policies, guidelines, and best practices; provides updates to the Administrator/Supervisor.
- Coordinates complex scheduling of testing, proctoring, and other activities and services that support the program objectives.
Marginal Functions:
- Leads program events throughout the year.
- Educates campus community on experiences and challenges impacting underserved/underrepresented students and their ability to achieve their academic goals.
- Participates in shared governance through service on planning and/or operations committees and task forces.
- May chaperone trips.
- Performs related duties and responsibilities as required.
Knowledge, Skills, Abilities
Knowledge of:
- Issues in higher education for diverse students of assigned program.
- Culture and community resources for diverse students of assigned program including grants and other assistance programs.
- Diverse educational needs of students of assigned program.
- Outreach and recruitment techniques, methods, programs, and processes.
- Methods and practices of planning, organization, and coordination of assigned program.
- Complex and technical processes and procedures associated with assigned program.
- Common student needs, issues, and concerns regarding careers, transfers, and academic success.
- Principles, practices, concepts, and techniques used in customer service, public relations, and community outreach.
- Federal, state, and local laws, codes, rules, regulations, and court decisions applicable to assignment and diverse community college students.
- Research methods and data analysis techniques.
- General accounting system and associated systems, practices, and procedures for processing accounting information and interpreting input and output data.
- Modern office practices, procedures, and equipment including computers and applicable software programs.
- Basic methods and techniques for troubleshooting and resolving computer hardware and software problems.
- Principles and practices of public administration for budgeting, purchasing, and recordkeeping.
- Principles and practices of sound business communication including correct English usage, grammar, spelling, and punctuation.
- College student recordkeeping practices and procedures for processing student information and interpreting input/ output data.
Skill in:
- Organizing and overseeing the day-to-day operations, activities, and services of assigned program.
- Screening and providing information and guidance to students and the community on specialized program-related topics.
- Communicating with employers and external organizations regarding program activities, events, and District students.
- Making calculations and tabulations and accurately processing and reviewing fiscal and related documents.
- Organizing, setting priorities, and exercising sound independent judgment within area of assigned responsibility.
- Defining issues, analyzing problems, evaluating alternatives, and developing and recommending solutions in accordance with laws, regulations, rules, and policies.
- Developing and implementing appropriate procedures and controls.
- Interpreting, explaining, and applying complex regulations, guidelines, laws, codes, ordinances, policies, and procedures applicable to assigned program with consistency and a high degree of accuracy.
- Communicating clearly and effectively and conveying sensitive information, both orally and in writing.
- Preparing clear, concise, and comprehensive correspondence, reports, studies, and other written materials.
- Operating a computer, enterprise software, spreadsheet software, and other standard office equipment.
- Conducting orientations and presenting proposals and recommendations clearly, logically, and persuasively.
- Organizing and maintaining specialized files and maintaining confidentiality of District and student files and records.
- Maintaining sensitivity to and understanding of the diverse academic, socioeconomic, age, cultural, physical or mental disability, medical condition, gender, gender expression, gender identity, sex, sexual orientation, nationality, race, and ethnic backgrounds of community college students, faculty, and staff.
- Exercising tact and diplomacy in dealing with sensitive, complex, and confidential student issues and situations.
- Establishing and maintaining effective working relationships with those encountered in the course of work.
Working Conditions
Environmental Conditions: The employee works under typical office conditions, and the noise level is usually quiet to moderate.
Physical Conditions: Essential and marginal functions may require physical fitness requirements necessary to perform the job functions with or without accommodation, such as the ability to sit and stand for long periods; use hands to repetitively finger, handle, and feel computers and standard business equipment. Must be able to travel as needed between District locations and other sites.
Terms of Employment
- Full-time, 40 hours per week, 12 months per year.
- This position is specially-funded and its continuation is dependent upon the availability and/or continuation of funds.
- Training may occur at any of our campus locations (San Marcos, Escondido, Rancho Bernardo, and/or Fallbrook).
- The person selected for hire will be required to complete the following pre-employment requirements: live scan/fingerprinting, official transcript(s), and TB risk assessment. Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see applicable job posting section for details). Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the following Administrative Procedures and Board Policies: AP 7120, AP 7125, AP 7126, AP 7127, AP 7330, BP 7330, AP 7336, AP 7337, and BP 7335.
Posting Detail Information
Open Date
02/04/2025
Close Date
02/18/2025
Open Until Filled
No
Posting Number
P0943P
Additional Application Information
The hiring committee will determine if interviews will be conducted in person at the College or via Zoom. Travel expenses are not reimbursed by the College. If a second-level interview is required, second-level travel reimbursement is only available for eligible candidates. HR will notify those who are eligible when second-level interviews are scheduled.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * What does it mean for you to have a commitment to antiracism? How have you demonstrated that commitment? How would you see yourself demonstrating that commitment to antiracism at Palomar College?
(Open Ended Question)
- * How did you hear about this employment opportunity?
- ACCCA.org
- CalJOBS
- CCC Registry
- ChronicleVitae.com (Chronicle of Higher Education)
- Colleague/Friend/Relative
- CraigsList
- DSPSjobs.com
- EdJoin
- Handshake
- HigherEdJobs.com
- Human Resources at Palomar College
- really.com
- indian-affairs.org
- Job Fair
- MilitaryJob.com
- Other Source
- Palomar College website
- San Diego LGBT Job Board (http://www.gsdba.org/pages/Jobs)
- SDBCjobs.com
- Vista Chamber
- If other source, please specify.
(Open Ended Question)
Applicant Documents
Required Documents
Optional Documents
- Cover Letter
- Resume/CV
- Supplemental Materials
- Supplemental Materials 2
- Supplemental Materials 3
- Transcript 1
- Transcript 2
- Transcript 3
Salary : $41,360