Administrative Assistant

Job Title: Administrative Assistant

FLSA Classification: Non-exempt

Weekly Hours Expected: 40 (M-F, variable schedule between 7:30 and 5:30)

Reports to: Administrative Assistant Team Lead and Executive Director

Job Description

Summary/objective

This position provides administrative support for the agency. Our administrative assistants are often the first point of contact for the clients of Palouse River Counseling. They will provide a welcoming and helpful environment in accord with PRC values. As a team, they will coordinate the services, appointments, and information for all clients. Assists with other work as assigned by Executive Director or supervisor

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide a welcoming first point of contact to all clients of Palouse River Counseling
• Greet clients and prospective clients upon arrival and check-in appointments
• Communicate with clients and prospective clients over the phone, via email, and in person to coordinate all services, including scheduling and canceling appointments
• Relay client information to appropriate parties (billing department, counselors, etc.) as necessary
• Collect all necessary intake information for clients seeking services
• Assist clients with filling out paperwork and other forms required for services
• Collect and process client payments according to policies and procedures
• Work within the administrative assistant team to coordinate all daily tasks to ensure prompt, efficient, and accurate workflow
• Communicate with the administrative assistant team regarding updates, changes, or other pertinent information for clients, staff, or on various procedures
• Answer and transfer calls using a multi-line phone system
• Use an electronic health record to upload client documents, record non-clinical documentation/information on clients, and keep up-to-date contact information
• Record and verify client insurance information, documenting and reporting any changes, issues, or other pertinent information
• Maintain a clean and organized front desk area
• Maintain staff and client confidentiality at all times
• Conduct self ethically and professionally at all times
• Perform other job-related duties as assigned by supervisor

Competencies

• Excellent verbal and written communication skills
• Adequate proficiency in Microsoft Office and other computer programs
• Advanced computer skills with ability to learn new electronic systems easily
• Abilit to perform with a high level of accuracy
• Ability to balance multiple projects at one time prioritizing tasks effectively
• Strong organizational skills and attention to detail
• Ability to learn quickly and follow written and verbal instructions accurately

Supervisory responsibilities

None

Work environment

Office setting with prolonged periods of sitting at a desk.

Physical demands

· Must be able to sit and work at a computer for long periods of time

· Occasionally be able to bend, crouch, and push/pull 0-20 lbs

Required education and experience

• Highschool diploma or equivalent experience

Preferred education and experience

• 1-2 years of experience working in an administrative capacity in an office setting
• Experience working in a mental health or other healthcare setting
• Experience working in an electronic health system

Work authorization requirements

· Employee must be authorized to work in the United States.

· Employee must pass a satisfactory criminal background check

Job Type: Full-time

Pay: $42,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Pullman, WA 99163 (Required)

Ability to Relocate:

• Pullman, WA 99163: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $56,000